What are the responsibilities and job description for the Billing Coordinator position at 101 CMH Manufacturing West Inc.?
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
General Description:
This position is instrumental in ensuring an efficient process for the accounts receivable and payables in the service department. This person will interact with customers and team members across the organization.
Organizational Relationships and Authority:
- This position reports to the Service Manager
Duties/Responsibilities:
- Daily coding, processing and follow up on all dealer and contractor invoices received through Vantage, Clayton Go, and approved external sources
- Prepare, send, process, and track billing payments
- Process and follow up on bi-weekly pay schedule
- Process and track customer follow up on all releases and check requests
- Payment processing and weekly follow up on all vendor claims
- Respond to customer inquiries and resolve issues as needed
- Conduct 30,60, and 90 day customer calls, updating customers on service schedule
- Assist sales team with pre and post NPS calls, bypass calls and detractor notices
- Assist with front desk and switchboard operations
- Keep accurate records in the system and update customer info as needed
- Assist with issues related to CFR 3282 regulations (subpart I).
- Track days payable outstanding and report to service manager
- Daily housekeeping of office space and work areas
- Attend meetings on time and well prepared
- Additional duties as assigned
- Serve as the backup for billing
- Serve as the backup for shipping team
Skills, Knowledge, and Abilities Required:
- Detail oriented
- Proficient with Microsoft Office Suite
- Ability to navigate and manage multiple software platforms
- Multitasking
- Growth mindset
- Teamwork
- Excellent time management with high level of initiative
- Self-directed
- High level of accuracy
- Accounts receivable/payable
- Excellent written and oral communication skills
Education & Qualifications:
- High School Diploma
Business Unit - B00018
Clayton Manufacturing
