Billing & Insurance Follow-up Specialist

Newport News, Virginia For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love. Overview The Provider Insurance Follow-up Specialist works under the supervision of the manager(s) of the RMG Billing Office and is responsible for timely follow up of professional claims for all Riverside Medical Group practice locations. The Specialist follows up on billing and zero pay EOBs to obtain payment; researches and writes appeals on denied accounts; resubmits applicable insurance claims within 72 hours of receipt; works assigned portion of AR and the aging reports; and resolves patient inquiries and complaints. Additionally, the Specialist responds to insurance company requests for information and works to identify issues and bring to management’s attention. Qualifications Education High school or equivalent (Required) Bachelors Degree (Preferred) Experience Minimum 2 years Revenue Cycle experience (Required) Licenses and Certifications Certified Revenue Cycle Representative (CRCR) - American Academy of Professional Coders (AAPC) ( required within 1 year) Change Acceleration Process (CAP) (Preferred) As a Riverside Health System team member, our benefits have you covered: Health & Wellness: Medical Plan Options Vision and Dental plans (including orthodontic care) Wellness & fitness center discounts Onsite pharmacy and delivery options Riverside Health System services discount Flexible spending and savings accounts Healthy lifestyle incentives Peace of Mind: Group Term Life and AD&D Insurance Short Term Disability Whole Life Insurance Critical Illness Insurance Accident Insurance Legal Insurance Pet Insurance Financial Support: Student Loan Repayment Program CEUs (MedBridge Education) 403(b) Savings Plan (Immediate Matching) Specialty Certification Financial Assistance Company Wide Bonus Program Employee Help Fund Work-Life Balance: Paid Time Off (full- and part-time team members) Extended illness bank Care.com membership Employee Assistance Program Adoption Assistance Area retail discounts Community involvement opportunities If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.