Hospice Agency Manager

Gloucester, Virginia Overview The Manager oversees daily operations and is responsible departmental budget to include revenues, expenses and net gain for Private Duty. The Manager also supervises both clinical and non-clinical staff too include performance management and employee relations. The Manager is responsible for the quality of care, productivity, moral, scheduling and staff compliance with both departmental and RHS policies, procedures and guidelines. The Manager will investigate and resolve employee and/or client complaints. The Manager will maintain and promote positive working relationships with physicians, physician offices, other Riverside facilities and contracted services. The Manager implements marketing and other initiatives to grow services. What you will do Manages and oversees the daily operations of the department to include fiscal responsibilities of revenues, expenses and net gain for Private Duty. Responsible for the processing of admission referrals and provision of services for clients, handling and resolving customer complaints and concerns, scheduling, quality of care, productivity, compliance, and employee relations. Ensures net Income for all departments shows positive growth trend and exceeds budget. Assures billing process is accomplished timely and accurately. Stays cognizant of Medicare/Medicaid and Commercial insurance changes and other reimbursement issues. Manages labor and capital expenses for all services provided by the agency. Directs operations so that adequate and appropriate care and services are delivered. Responsible for quality of care and productivity of staff members. Assists staff in setting priorities and making plans to meet health care needs of clients and families based on their therapeutic goals as well as productivity goals for department. Responsible for enforcement of policies, procedures and guidelines for the agency. Coaches, mentors and develops staff competencies. Provides ongoing and constructive feedback, orientation, education, performance evaluation and if necessary, disciplinary actions for all employees (and contracted staff if applicable) under their supervision. Keeps staff up to date on current and changing billing and/or reimbursement information and practices. Holds monthly staff meetings to keep staff informed. Responsible for remaining cognizant of accrediting body regulations. Assures that state certifications and accreditation are completed satisfactorily. Responsible for assuring daily safe practices as referenced in the National Patient Safety Goals, and support safe practices as recommended by the National Quality Forum in alignment with DNV, state and other regulatory requirements. Stays current on national, state and local trends and issues. Ensures the implementation of an effective and ongoing quality assurance program to monitor, evaluate, and improve operations and services. Maintains and promotes positive working relationships with physicians, physicians' office staff, referral sources, other Riverside facilities, and contracted staff. Collaborates with RHS, RMG physicians and external physician practices to achieve clinical excellence and economic growth. Qualifications Education Bachelors Degree, Nursing (Required) Experience Recent relevant experience (Required) Supervisory experience (Preferred) Licenses and Certifications Registered Nurse (RN) - Virginia Department of Health Professions (VDHP) (Required) CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 30 Days(Required) Drives personal vehicle for RHS business 25% or more of the time to perform essential functions of the job Valid Drivers License Required Other Requirements Call Rotation To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.