What are the responsibilities and job description for the Manager, Technical Support position at 10x Genomics, Inc.?
Technical Support Manager
By joining 10X Genomics, you can become an integral part of helping enable our customers to expand the ways they explore, discover, process and innovate in the field of genomics.
Reporting to the Sr Director of AMR Support, the Technical Support Manager directly manages the Technical Support Specialists in their support of 10X products and applications. This is a player / coach role where significant support contribution will be expected. The successful candidate will be comfortable with all technical aspects of 10X technology and able to communicate with our customers in a detailed way about our product as well as about their research. This role entails providing technical advice and troubleshooting assistance to both our Field Applications Team and Customers, focusing on sample preparation and run quality analysis. As the leader of the Technical Support Team, you will also execute the development and improvement of key commercial processes to ensure that 10X provides its customers with world-class technical support. Finally, in this role, you will be expected to be clear, experienced, and a prepared advocate for Field Support and our Customers in the product development process.
What you will be doing :
Lead and Mentor :
- Managing, developing, and mentoring the Technical Support team to be best in class.
- Recruitment and screening of candidates for the Technical Support team and broader Global Support group.
- Mentoring and guiding the onboarding and training of new Technical Support team members.
- Guiding the scheduling of the Technical Support team, resolving schedule conflicts, and ensuring timely customer support.
Strategic Support Leadership :
Customer-Centric Advocacy and Cross-Functional Team Collaboration :
Performance Metrics & Reporting :
Supporting Our Customers :
Minimum Requirements :
Preferred Qualifications :
Below is the base pay range for this full-time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, and experience. At 10X, base pay is also just one component of the Company’s total compensation package. This role is also eligible for 10X’s equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. During the hiring process, your 10X recruiter can share more about the Company’s total compensation package.
Pay Range : $133,000 — $179,000 USD
About 10X Genomics :
At 10X Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10X difference.
Individuals seeking employment at 10X Genomics are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10X does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10X without a vendor agreement in place will be considered unsolicited and property of 10X, and 10X will not pay a placement fee.
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Salary : $133,000 - $179,000
