Vice President, Operations

ABOUT 10X HEALTH SYSTEM
10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

POSITION SUMMARY
10X Health is searching for a seasoned, entrepreneurial individual (i.e. builder-operator) to lead Operations. The VP of Operations will be a part of the senior leadership team, reporting directly to the President of 10X Health. This role will be integral in building and scaling the next iteration of the company’s operating model across and all business and clinical functions.  Day-to-day this person will be overseeing all teams touching customer experience, practice management, supply chain, network management, and corporate operations.  Partnering closely with the Growth, Technology, and Clinical teams, this role will help drive collaboration across the organization and alignment with company strategy. 

This role requires a person to possess an analytical mindset, coupled with a strong executive presence and healthcare operations background. The ideal candidate will have a practical, business-oriented approach to problem-solving, coupled with significant experience scaling a multi-market, multi-modality healthcare business.

• Build and scale high-performance operations within a multi-site, multi-market, and multi-business model healthcare organization.
• Oversee and lead all operations, including customer experience, practice management, supply chain, network management, and corporate operations.
• Establishes metrics, guidelines, and standards by which the organization and teams can be evaluated; identifies opportunities for improvements 
• Drive performance withing medical group operations; achievie/exceed all practice budgets and ensuring the financial objectives are met 
• Responsible for negotiating, and maintaining relationships with key vendors, and ensuring supply chain efficiency
• Lead and continuously improve the service experience for 10X Health’s patients, spanning all interactions from transactional to clinical
• Model and cultivate a culture of excellence, trust, accountability, and continuous innovation
• Partner closely with Clinical leadership to ensure 10X Health’s care experience is highly engaging, effective, and efficient
• Partner closely with Technology leadership to constantly identify, prioritize, and deliver innovation and automation that drives improvement in both efficiency and clinical outcomes
• In partnership with the People team, implement learning and development initiatives for leaders at all levels of care operations, ensuring a consistently high level of performance and a thriving team
• Collaborate closely with customer-facing teams to ensure care operations evolve in ways most directly beneficial to member and customer needs
• Partner with executive leadership to create, assess, and update incentive plans that align and motivate the team to hit targets in alignment with company goals and initiatives
• Other duties, as required

• Passionate about scaling operations within a high-growth organization
• Ability to operate in a fast-paced, startup environment
• Strong bias for action and not afraid to “roll up your sleeves” when needed
• Ability to align cross-functional stakeholders, both clinical and non-clinical, and lead through change
• Strong analytical and project management skills, proven ability to design and communicate clear processes, and a detail-oriented yet flexible approach to problem-solving
• Executive presence, ability to communicate and influence
• Demonstrate broad and granular knowledge of substantive topics impacting the business
• Ability to coach and mentor junior team members to lead their teams effectively 
• Possess financial acumen in order to develop budgets, forecasts, and reporting with the Finance team

• 10 years experience in healthcare operations, ideally within a hyper growth organization and with P&L responsibility
• Experience managing and scaling multi-site and multi-market operations
• Bachelor’s Degree required, MBA or MHA preferred

• Prolonged periods of sitting at a desk
• Travel up to 15% of the time

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If you require any accommodations during the application process or have any questions, please contact careers@10xhealthsystem.com.