What are the responsibilities and job description for the Swing Shift Supervisor @ Harrah's Cherokee Valley River Casino & Hotel - Murphy, NC position at 12 Oaks Parking?
Job Description
Job Description
As a family owned and operated business, 12 Oaks Services has been proudly providing valet and parking service throughout the Southeast for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team!
We are seeking an experienced, customer service focused Full-time Swing Supervisor at Harrah's Cherokee Valley River Casino & Hotel in Murphy, NC. We provide a first class valet parking and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds the guest's expectations.
FULL-TIME POSITION (OPEN AVAILABILITY INCLUDING WEEKENDS & HOLIDAYS REQUIRED)
Hours : (3 : 00PM - 11 : 00PM)
20 hourly rate
SUPERVISOR DUTIES :
- General oversight of the valet team, bell staff, and shuttle operation
- Lead a team of valets, shuttle drivers and bell staff with a focus on operational and customer service excellence while fostering a productive, cooperative, and inclusive working environment to maximize morale, productivity, and efficiency / effectiveness
- Conduct coaching and counseling with team members and ensure accountability in meeting performance expectations
- Training team members in customer service, safety, and inclusion
- Develop and maintain a positive working relationship with hotel management
- Attend meetings when necessary
- Coordinate with hotel for posting of parking charges to guest folios
- Organize and set up team members for amenity drops and luggage storage
- Exercise comprehensive decisions on priorities for bell staff, valets and drivers on shift
- Immediate response to reports of accidents, incidents or safety concerns
- Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies and procedures to achieve overall valet and bellman objectives
- Maintain a courteous and professional working relationship with all guests, partners, company subordinates, fellow associates, supervisors, and managers
- Perform other related duties as assigned
MINIMUM QUALIFICATIONS :
12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.
All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.
Salary : $20
