What are the responsibilities and job description for the Network Operations Center NOC Technician – Day Shift position at 123.NET?
Job description
123NET, headquartered in Southfield, Michigan, has been delivering High Speed Internet, Colocation, and Telecommunications services to enterprises, carriers, ISPs, and tech firms for over two decades. As one of Michigan’s fastest-growing privately-owned businesses, we offer competitive wages, healthcare benefits, and a thriving work atmosphere. Our team is comprised of exceptional talent, boasting a variety of experiences and innovative thinking. We cultivate a space that empowers employees to use their expertise, ingenuity, and knowledge autonomously and influentially. Our personnel are the foundation of our accomplishments, and we are dedicated to attracting and retaining top talent who contribute diverse perspectives, creativity, and leadership to our team. With our rapid growth, we are driven to make a meaningful impact every day.
Our Mission – Building network to make Michigan communities and businesses the best connected on the planet.
Overview:
We are seeking a dedicated and detail-oriented Network Operations Center (NOC) Technician to join our team. This role focuses on ensuring the smooth operation of our network and data center during the day shift. Comprehensive training will be provided to support your success in this position.
Key Responsibilities:
- Monitor network and data center operations to ensure optimal performance and uptime.
- Manage and resolve customer tickets promptly, ensuring accurate documentation and follow-up.
- Take ownership of customer issues, investigate thoroughly, and drive resolutions to completion.
- Provide timely, clear, and accurate feedback to customers and internal teams.
- Handling wholesale phone number porting.
- Collaborate with other departments to ensure seamless communication and problem resolution.
- Adhere to established processes and contribute to continuous improvement efforts.
Job Type: Full-Time
Required Qualifications:
- Must be Authorized to Work in the U.S. Without Sponsorship
- 1-3 Years of WAN/LAN-Related Experience
- 1-3 Years of IT-Related Experience
- Excellent Verbal and Written Communication Skills
- Strong Problem-Solving Skills
- Available to Work One Weekend Shift
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401K
Job Type: Full-time (Day Shift)
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
