What are the responsibilities and job description for the Network Operations Center Technician – Afternoon Shift (2-10pm) position at 123.NET?
Company Overview:
123.NET, LLC is headquartered in Southfield, Michigan, and has been providing High-Capacity Business Internet, Colocation, and Telecommunications services successfully for 25 years from small to Fortune 500 companies. We are one of Michigan’s fastest-growing privately held companies offering competitive wages, healthcare benefits, and a great work environment. We attract top talent, bringing diverse experiences and creativity to our team and fostering an environment that enables employees to apply their skills, creativity, and experience in an independent and impactful way. Our people are at the core of our success. We attract and retain top talent who bring diverse experiences, creativity, and leadership to our team. We are growing rapidly and are passionate about making a difference every day.
Our Mission – Building network to make Michigan communities and businesses the best connected on the planet.
Job Description: The Network Operations Center (NOC) Technician must be dedicated and detail oriented. This role focuses on ensuring the smooth operation of our network and data center during the 2 PM to 10 PM shift. Comprehensive training will be provided to support your success in this position.
Key Responsibilities:
- Monitor network and data center operations to ensure optimal performance and uptime.
- Manage and resolve customer tickets promptly, ensuring accurate documentation and follow-up.
- Take ownership of customer issues, investigate thoroughly, and drive resolutions to completion.
- Provide timely, clear, and accurate feedback to customers and internal teams.
- Handling wholesale phone number porting.
- Collaborate with other departments to ensure seamless communication and problem resolution.
- Adhere to established processes and contribute to continuous improvement efforts.
Required Qualifications:
- Must be Authorized to Work in the U.S. Without Sponsorship
- 1-3 Years of WAN/LAN-Related Experience
- 1-3 Years of IT-Related Experience
- Excellent Verbal and Written Communication Skills
- Strong Problem-Solving Skills
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401K
Work Location: In person
Schedule:
- M-F 2PM-10PM EST
