Customer Support and Product Manager

Job Description:

If you have a knack for creating exceptional customer experiences, solving problems, and thrive on driving business growth and building strong relationships, we’ve got the perfect role for you!

Come join us as a Customer Support and Product Manager, and be part of our international, dynamic and agile team based in our Copenhagen office.

What the job is …

This is a unique dual role in which you can flourish as both a Customer Support and Product Manager for a growing product line in the Middle East market. At the same time, you are also entrusted with Product Manager responsibilities for other assigned product lines on a global scale.

As a Customer Support Manager, you will be instrumental in promoting positive business relationships and executing world class support services between our customers in the Middle East region, our OEM Partner and the Satair stakeholders. Key responsibilities include:

• Being the focal point for technical, spares and in-service related matters.

• Visiting customers on site to enhance relationships, and driving improvement initiatives.

• Being the brand ambassador for our OEM Partner and Satair in front of our customers.

As a Product Manager, you will play a key role in enhancing the overall business performance of your product lines. Your responsibilities span the entire product lifecycle, from formulating the go-to-market strategy to overseeing end delivery. Key responsibilities include:

• Developing and executing plans with various stakeholders to achieve business objectives such as revenue and profit targets

• Cultivating strong relationships with OEM Partners for your product lines, ensuring a successful and enduring partnership continuation with Satair.

• Identifying and developing market offerings to expand business opportunities.

This multifaceted role requires a blend of strategic thinking, collaborative skills, and a customer-centric approach to drive the success of the assigned product lines.

You should expect around 30 travel days a year.

The profile we are looking for …

You should possess at least a Bachelor Degree in Business or Engineering combined with 5 years of B2B experience in a similar role (sales, marketing, engineering, product/program management or supply chain). Experience within the Aviation industry is a plus. We are seeking a collaborative team player having the below skill set: 

• You have a business and technical background, and have ideally spent some years in the aviation industry.

• You have a proven track record of fronting customers, managing key programs or accounts, defining and implementing go to market strategies and collaborating with external partners including conducting formal presentations. 

• The position requires you to have strong business acumen combined with good analytical  and problem solving skills. 

• You are comfortable using BI tools and an experienced user of Microsoft and/or Google tools.

• You are fluent in English. Speaking French is considered a plus.  

• You identify yourself as a self-driven and motivated team player and you can juggle different topics and issues at the same time.

• Strong communication skills are essential, as well as having a good ability to manage stakeholders and positively influence others towards a common goal.

Last but not least, you value the days where you laugh and have fun in the office. 

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of over $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your application to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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