Field Service Representative

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Job Description:

** This position will based onsite at an Airbus customer site in the United States - any candidate hired that is not currently in that location will be provided relocation support ** Job location/worksite is decided based off of Airbus customer need, people hired into this job opportunity may be required to move to another customer location at a future date in time **

Airbus is looking for a Field Services Representative to join our Customer Support team!

In this role, you will assist the FSM in building up the overall business relationship with the customer, by providing technical support, including insight on troubleshooting and maintenance whilst providing familiarization on Airbus tools as is required by the Airline. In addition the FSR protects Airbus products and image whilst promoting them as part of their day to day duties. In certain circumstances the FSR may be nominated as a CSC (Customer Support Contact) in case of no CSD being allocated and as agreed with SCx (HOR) and SCY FSD.

Activities can be performed in either a permanent station environment, within a
n EIS team or a multi AIB station (HUB).

Meet the Team: The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

How we Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000 e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

• Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (adapted to needs according to the A/C maturity).

• Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.

• Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety.

• Be able to provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters.

• Maintain a business relationship with the airline and the home base.

• Adapt to specific airline’s needs, including cultural and climatic environments.

• Perform ‘Meet and Greet’ activities (Ramp Operations) at Entry Into Service (EIS) of a new A/C type at the airline.

• Transfer technical know-how to Line Maintenance..

• Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries.

• Identify and solve problems wherever possible when they are small and not emotionally loaded.

• Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety.

• Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares..

• Support CSIP process by securing high level of airline participation.

• Provide the status of applicable Airbus supervised retrofit campaigns

• Advise the airline on airline fleet and worldwide reliability statistics

• Update on current and future mandated modification requirements.

• Briefing on selected services, support tools such as Tech Request, Airbus World

• Transfer of the aircraft MSN in the Airbus data base

• Handover of Flight Safety Digest & Brochures (Fast, Safety Magazine, etc) or promote the on line versions

• During EIS phase, relay technical events/snags to Airbus and provide requested data and information to Airbus to improve A/C maturity.

• Support specific reporting on new aircraft post-delivery such as OR3M process or similar.

• Assist the FSM in producing the periodic reports.

• Ensure in country administration needs are followed.

• Able to run a station on your own, including during an EIS

Your Boarding Pass:

• A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance OR a FAA A&P License, or an EASA B1 or B2 license, or an AME License, or equivalent years of work experience is required

• Preferred minimum of 5 years in relatable or comparable role(s) performing duties similar to those required of a field service representative.

• Excellent communication abilities

• Effective interpersonal abilities

• Able to react quickly, think on feet and respond with accuracy and strategic consideration of customer relationship

• Able to prioritize quickly and correctly relate customer needs with available Airbus services

• Able to quickly identify the appropriate sources to address identified needs while maintaining good relationships.

Eligibility: Authorized to Work in the US

Communication Abilities (Spoken, Written, Influencing, Proficiency in Other Languages) :English written and spoken fluency is required

Travel Required: This position requires some domestic/international travel

Physical Requirements: 

• Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions 

• Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear alerts and warning signals. 

• Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification 

• Equipment Operation: Able to operate a wide range of personal and office electronic equipment 

• Carrying: able to occasionally carry up to 30lbs while engaging in training, addressing production issues or as part of continuous improvement projects. 

• Lifting: able to occasionally lift up to 50lbs.

• Pushing/Pulling: able to push/pull items in office areas and on the shop floor.

• Sitting: able to sit for extended periods of time at the computer and in meetings. 

• Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves. 

• Standing: able to stand for extended periods of time delivering information. 

• Travel: able to travel domestically and internationally for short periods.

• Walking: able to walk through office and production areas, around flight lines and airstrip sometimes on uneven indoor and/or outdoor surfaces

Take your career to a new level and apply now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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