Mortgage Senior Project Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Summary:

The PMO scope is inclusive of information technology, facilities, regulatory compliance, and process improvement projects in addition to including leading cross-functional efforts to drive standardization, stabilization and simplification of the business process; drives operational excellence implementation to improve operations and business processes across companies, units and departments.

The Senior Project Manager is responsible for the successful planning and coordination of large, complex projects and programs, status reporting, developing and tracking project plans in addition to managing risks and issues with cross-functional stakeholders, project sponsors, business owners, partners, and team members.  This role is also responsible for synthesizing information into an executive dashboard and performing regular health checks on project and program management best practice guidelines, and mentoring Project Coordinator and Project Analyst team members.

Essential Functions & Responsibilities:

• Collaborate with manager and PMO team on suggestions to simplify and improve the project methodology and control environment.
• Develop and maintain process flows, procedures, project tools and templates.
• Consistently develop project plans and track completion of tasks and deliverables, anticipating and overcoming issues and obstacles.
• Support estimation of project effort and duration across multiple business companies and departments.
• Develop domain knowledge of the company’s businesses to include an understanding of short-term goals and long-term strategies for the organization.
• Lead with influence through ongoing development of relationships across the organization.
• Maintain consistent, tracked change control process.
• Create, manage, maintain, and update standard forms, templates, and tools. Where appropriate, migrate paper to electronic and work with technology group to automate template/form completion.
• Maintain the Master Schedule for key projects and events.
• Work closely with other teams and Senior Management to ensure that key projects are tracked to completion.
• Develop a “Best Practice” review and improvement process (such as Kaizen events) to increase efficiency.
• Draft presentations to Senior Management and external clients.
• Assist Senior Leadership with facilitation and preparation for weekly, monthly, and quarterly meetings (preparation of agendas, materials, and minutes; track key decisions and actions).
• Develop and maintain corporate measures and metrics.
• Develop and maintain the internal communication platform (SharePoint).

Qualifications/Experience:

• Prior experience working in the mortgage industry required.  Previous insurance experience preferred
• 10 years relevant experience preferred; Bachelor’s Degree (or equivalent combination of High School Diploma / GED and work experience); MBA or consulting experience preferred.
• Strong project management skills with demonstrated experience leading initiatives across a distributed organization structure.
• Prior Project Management experience successfully managing large scale projects and programs from initiation through execution in the mortgage industry or financial services companies.
• Exposure to waterfall and Agile project lifecycle and project management best practices/methodologies.
• Must be familiar with data mapping and understand the life cycle of a project including software development life cycle.
• Ability to network and influence others in order to accomplish assigned tasks.
• Ability to gather, consolidate and synthesize information from various sources; proactive individual who is able to act on own initiative.
• Ensure compliance with business policies, processes and practices.  Role model ethical standards, professionalism and code of conduct.
• Knowledge of process improvement and project management methodologies.
• Strong Microsoft Office skills, particularly in using Visio to map and develop process flows, Excel to compile and analyze data, PowerPoint to develop presentations, and Project to develop project plans.
• Microsoft SharePoint skills.
• Perform other duties and responsibilities as assigned.

Skills & Abilities:

• Strength of leadership with proven ability to foster an environment of positive employee engagement and trust.
• Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support the organization's preferences and priorities.
• Client focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results.
• Strong analytical skills with high attention to detail.
• High learning agility with the ability to learn and integrate multiple variables, make connections and identify/ implement successful solutions.
• Excellent oral and written communication skills; confidence in communicating across various organizational levels and ability to structure communications according to the audience.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results.
• Consultative and collaborative work style.
• Able to multi-task and prioritize a demanding and varied workload; eager to work in a rapidly growing / evolving corporate environment.
• Strong verbal and written communication skills.
• Solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment; ability to prioritize, organize time and resources to consistently bring projects to successful completion.
• Self-directed; comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong fiscal and technical aptitude.
• Advanced skills in Microsoft Project, Word, Excel and PowerPoint. Role requires an understanding of systems and their application to advance the efficiency of operation.

Preferred:

• Formal training/ certification in Project Management (PMP), Six Sigma (SSBB), Agile / Certified Scrum Master methodologies.
• Experience using the ServiceNow Project Portfolio Management (PPM) module.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above.  Other appropriate duties may be required from time to time.

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more.  We offer competitive pay while still allowing for compensation growth within the position and company.

EEO Statement:

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.  

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.