What are the responsibilities and job description for the Scheduler After Hours On Call position at 1776 Senior Care?
Are you a dynamo at scheduling? Are you a highly organized and detail-oriented individual who loves to help people? We are currently seeking a top-notch Scheduler to join our non-medical senior care company. As a Scheduler, you will play a critical role in ensuring that our clients continue to receive uninterrupted care services by coordinating and optimizing caregiver availability.
As a non-medical in-home care senior care agency, our mission is to provide exceptional care and support to seniors in the comfort of their own homes. We understand the importance of maintaining independence and promoting a high quality of life for our clients. We are dedicated to offering personalized care services that meet the unique needs of each individual we serve. Join our team as a People Scheduler Extraordinaire and contribute to our mission of enhancing the lives of seniors in our community.
You will be expected to do...
Scheduling and Coordination: Efficiently schedule caregivers based on client needs, caregiver availability, and geographic proximity. Coordinate and optimize caregiver schedules to ensure adequate coverage and timely service delivery. Respond to schedule changes, cancelations, and urgent requests promptly and effectively.
Communication and Collaboration: Maintain open lines of communication with clients, caregivers, and other team members to ensure seamless coordination. Collaborate with the Case Managers and other staff to understand client requirements and preferences, ensuring appropriate caregiver assignments. Provide clear and accurate schedule information to caregivers and clients.
Conflict Resolution: Handle scheduling conflicts or challenges professionally and diplomatically. Identify potential conflicts in advance and proactively work to resolve them. Communicate changes or adjustments in schedules to all affected parties promptly.
Documentation and Record-Keeping: Maintain accurate and up-to-date scheduling records using appropriate software or tools. Ensure all caregiver and client information, including contact details, preferences, and availability, is accurately recorded and easily accessible.
Quality Assurance and Compliance: Adhere to company policies and industry best practices related to scheduling and caregiver assignments. Maintain compliance with regulatory standards and guidelines. Regularly review and update scheduling protocols to enhance efficiency and quality of service.
We offer a supportive work environment, competitive compensation, and opportunities for professional growth for the right applicant.
If this sounds like you, we would love for you to put your name in the hat and complete this short 8 minute questionnaire.
As a non-medical in-home care senior care agency, our mission is to provide exceptional care and support to seniors in the comfort of their own homes. We understand the importance of maintaining independence and promoting a high quality of life for our clients. We are dedicated to offering personalized care services that meet the unique needs of each individual we serve. Join our team as a People Scheduler Extraordinaire and contribute to our mission of enhancing the lives of seniors in our community.
You will be expected to do...
Scheduling and Coordination: Efficiently schedule caregivers based on client needs, caregiver availability, and geographic proximity. Coordinate and optimize caregiver schedules to ensure adequate coverage and timely service delivery. Respond to schedule changes, cancelations, and urgent requests promptly and effectively.
Communication and Collaboration: Maintain open lines of communication with clients, caregivers, and other team members to ensure seamless coordination. Collaborate with the Case Managers and other staff to understand client requirements and preferences, ensuring appropriate caregiver assignments. Provide clear and accurate schedule information to caregivers and clients.
Conflict Resolution: Handle scheduling conflicts or challenges professionally and diplomatically. Identify potential conflicts in advance and proactively work to resolve them. Communicate changes or adjustments in schedules to all affected parties promptly.
Documentation and Record-Keeping: Maintain accurate and up-to-date scheduling records using appropriate software or tools. Ensure all caregiver and client information, including contact details, preferences, and availability, is accurately recorded and easily accessible.
Quality Assurance and Compliance: Adhere to company policies and industry best practices related to scheduling and caregiver assignments. Maintain compliance with regulatory standards and guidelines. Regularly review and update scheduling protocols to enhance efficiency and quality of service.
We offer a supportive work environment, competitive compensation, and opportunities for professional growth for the right applicant.
If this sounds like you, we would love for you to put your name in the hat and complete this short 8 minute questionnaire.