What are the responsibilities and job description for the Dispatcher position at 1800 Water Damage?
Dispatcher
Full Time Brighton
Replies within 24 hours
Benefits :Company Overview :
1-800 Water Damage Southeast Michigan is a family owned company. We value continual professional and personal growth, integrity, and collaboration. Our core values are who we are. Come join us and learn what it means to Be the Buffalo.
1-800 Water Damage Southeast Michigan is a restoration company working in the insurance repair industry. Our sister company, Pleasant Valley Building & Restoration, is a general contractor and concentrates on the rebuilding phase of the project. Our customers experience property losses in the form of water damage, fire & smoke damage, and mold damage. We help homeowners and business owners clean up from these challenges by removing non-restorable materials, disinfecting and / or cleaning, and drying out structures where necessary. With the help of Pleasant Valley Building, we help return their property to its original condition. We restore what matters most. Sometimes that means we help them personally by showing compassion and just plain caring.
Are you good at puzzles? Working with lots of moving parts? Do you like talking to people? Can you be a calming and caring voice when someone is stressed? If so, keep reading!
Main Responsibilities : Dispatcher / Admin
Follow up with customers, and schedule / dispatch our teams to assist with their property damage.
Keep track of our entire field team and their whereabouts as necessary.
Enter all customer data into our CRM system.
Provide administrative backup assistance in the office for anyone needing help.
Requirements :
1 Year Customer Service and / or dispatch experience preferred.
Energetic with a positive attitude.
Ability to stay cool, calm and collected during high-stress situations.
Be honest, hardworking, kind and compassionate. Have a desire to help people.
Professional in appearance, in the way you act, speak, and write.
Technologically savvy. Ability to understand and use apps on a phone, use a computer and / or iPad effortlessly and effectively.
Description :
Most of our work comes because of customers experiencing a loss at their home from fire & smoke damage, water damage, or mold damage. These are not planned events. Customers can be overwhelmed and of course want to get back to the way their home was prior as soon as possible. We need people who are empathetic to these situations and enjoy helping people.
The primary responsibility of this role will be to enter the customer data into our CRM system and make first contact with them, understanding their situation and then work with our field team to get one or more people on site as soon as possible. The dispatcher will be responsible for knowing where all field personnel are always and what the current rotation of employees is.
When the phone is not ringing, this person will assist in other administrative duties in the office as a backup for our other office personnel.
The right candidate will be smart, cheerful, positive, organized and work well when occasionally under pressure.
Compensation : 18-$20 per hour
Job Type : Full-time during standard business hours M-F 8am 5pm.
Benefits : Paid Vacation. Dental, Vision, Health insurance available. Life Insurance. 401K
Compensation : $18.00 per hour
Choose a Rewarding Career with 1-800 WATER DAMAGE
1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly mattershealth and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.
What We Do
We handle a range of restoration projects including emergency mitigation, water damage restoration (https : / / www.1800waterdamage.com / services / water-flood-damage-restoration / ) , carpet cleaning, fire and smoke damage restoration, sewage cleanup, mold remediation (https : / / www.1800waterdamage.com / services / mold-damage-restoration / mold-removal-remediation / ) , and much more. We understand how stressful this situation can be, which is why we are equipped to help you deal with insurance companies, property management, and the many other parties interested or involved with the damage. Our water damage technicians, sales teams, and administrative professionals take pride in helping others through home and commercial building restoration.
Our Values
Owned by the BELFOR Franchise Group, 1-800 WATER DAMAGE is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration company. Because clients are going through an extremely difficult and emotionally taxing time, we provide caring support, upfront communication, and effective services. We believe in full transparency, which is why we provide customized solutions and pricing upfront.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Water Damage Corporate.
Salary : $18 - $20
