What are the responsibilities and job description for the Tech Support - Packaging Machinery position at 1872 Consulting?
Tech Support - Packaging Machinery
Location : Sheboygan, WI
Job Type : Full-time, On-site
Industry : Machinery Manufacturing
Salary : $45K-$60K
Company Summary
leader in the automated packaging industry, our company specializes in delivering high-quality packaging solutions to businesses worldwide. We focus on innovation, efficiency, and customer satisfaction, offering cutting-edge technology for diverse packaging needs. Our company values a strong team culture, continuous improvement, and industry-leading support services.
Position Summary
We are seeking a Technical Support Specialist I to assist customers with packaging machinery parts inquiries, order processing, and general support. This role requires a combination of technical knowledge, customer service skills, and ERP system proficiency . The ideal candidate will thrive in a fast-paced, problem-solving environment and have a passion for helping customers find the right solutions.
Key Responsibilities
- Provide prompt and professional support for packaging machinery parts inquiries via phone and email.
- Assist customers in identifying and ordering correct parts for their equipment.
- Process parts orders accurately while maintaining inventory records.
- Learn and develop expertise in VFFS machines, rotary fillers, and stick pack systems .
- Utilize ERP software to track customer interactions and order details.
- Collaborate with team members to ensure efficient parts operations.
Qualifications
Compensation & Benefits
Salary : $45,000 - $60,000
