What are the responsibilities and job description for the Packaging Machinery Support Technician position at Viking Masek Technologies?
Company Overview
Viking Masek Technologies is a leading manufacturer of packaging machinery, including VFFS machines, rotary fillers, and stick pack machines. Our team plays a critical role in assisting customers with parts inquiries, order processing, and general support.
As a Technical Support Specialist I, you will be part of our dynamic team, working closely with customers to resolve their technical queries and ensure efficient parts operations.
Job Description
The Level 1 Parts Department Technical Support Specialist is responsible for providing professional and prompt responses to customer inquiries via phone and email. You will assist customers in identifying and ordering the correct parts for their machinery, building rapport by demonstrating patience, attention to detail, and a commitment to meeting their needs. You will also document all customer interactions and ensure accurate records in the ERP system.
You will gain a basic understanding of Viking Masek's machinery and the parts catalog to assist with identifying replacement components. You will process parts orders accurately and in a timely manner, ensuring proper documentation and inventory tracking. Additionally, you will conduct regular inventory checks to maintain stock accuracy and support the parts department by preparing quotes and reviewing order details with senior team members.
Our ideal candidate has a strong organizational and communication skillset, with a customer-focused mindset. A basic understanding of mechanical systems or willingness to learn is essential. Proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to learn ERP systems are also required. You must be able to work in a fast-paced environment with competing priorities.
Qualifications
Benefits
Viking Masek offers a dynamic work environment with opportunities for growth and development. We provide comprehensive training to help you succeed in your role. Our team is passionate about delivering exceptional customer service and exceeding expectations. Join us in achieving excellence in packaging machinery support.
Hours
Monday through Friday. 7 AM-5 PM. These are business hours, start and end times may vary based on department needs. Weekends not required.
Viking Masek Technologies is a leading manufacturer of packaging machinery, including VFFS machines, rotary fillers, and stick pack machines. Our team plays a critical role in assisting customers with parts inquiries, order processing, and general support.
As a Technical Support Specialist I, you will be part of our dynamic team, working closely with customers to resolve their technical queries and ensure efficient parts operations.
Job Description
The Level 1 Parts Department Technical Support Specialist is responsible for providing professional and prompt responses to customer inquiries via phone and email. You will assist customers in identifying and ordering the correct parts for their machinery, building rapport by demonstrating patience, attention to detail, and a commitment to meeting their needs. You will also document all customer interactions and ensure accurate records in the ERP system.
You will gain a basic understanding of Viking Masek's machinery and the parts catalog to assist with identifying replacement components. You will process parts orders accurately and in a timely manner, ensuring proper documentation and inventory tracking. Additionally, you will conduct regular inventory checks to maintain stock accuracy and support the parts department by preparing quotes and reviewing order details with senior team members.
Our ideal candidate has a strong organizational and communication skillset, with a customer-focused mindset. A basic understanding of mechanical systems or willingness to learn is essential. Proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to learn ERP systems are also required. You must be able to work in a fast-paced environment with competing priorities.
Qualifications
- High School Diploma or equivalent required; Technical Diploma preferred.
- Strong organizational and communication skills with a customer-focused mindset.
- Basic understanding of mechanical systems or willingness to learn.
- Proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to learn ERP systems.
- Ability to work in a fast-paced environment with competing priorities.
Benefits
Viking Masek offers a dynamic work environment with opportunities for growth and development. We provide comprehensive training to help you succeed in your role. Our team is passionate about delivering exceptional customer service and exceeding expectations. Join us in achieving excellence in packaging machinery support.
Hours
Monday through Friday. 7 AM-5 PM. These are business hours, start and end times may vary based on department needs. Weekends not required.
