What are the responsibilities and job description for the Overnight Front Desk Associate position at 1929 Seville, LLC?
The OZK offers accommodations across the Ozarks. Our aim is to celebrate our region by connecting story-seeking wanderers with the natural splendor and incredible people who call this place home. We strive to provide space to renew, breathe, and celebrate.
The OZK is currently looking for a Front Desk Associate to join the 1929 Hotel Seville team.
Job Summary:
The Front Desk Associate will be responsible for ensuring each guest has a positive experience while staying at Hotel Seville. This role manages reservations, handles the check in/ out process and answers guest questions. As the face of the hotel, front desk associates should maintain a positive attitude and professional appearance. Qualified candidates will be customer-service driven team players. Candidates should be sensitive to cultural differences and actively help promote a diverse, inclusive and supportive environment for both employees and guests.
Key Job Responsibilities:
- Manage reservations
- Use booking software to reserve guest rooms via phone and in person
- Greet/ welcome guests upon arrival
- Issue room keys and provide guests with necessary hotel information
- Provide guests with information on the hotel, rates and availability, and amenities
- Answer guest questions regarding the hotel or the surrounding area
- Identify and resolve guest concerns
- Work to ensure a positive guest experience
- Collect payment upon guest departure
- Coordinate with Housekeeping and Maintenance to ensure rooms are clean and in working order
Skills and Requirements:
- Basic computer skills
- Verbal and written communication skills
- Excellent customer service skills
- Ability to work with minimal supervision
- Problem solving skills
- Ability to stand for a 6-8 hour shift
- Adaptability
- Professionalism
Availability:
- Weekends
- Holidays
- Nights
The OZK is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Type: Part-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $11