Loan Support Specialist

JOB DESCRIPTION

Position Title: Loan Support Specialist Department: LPO

STATUS: Non-Exempt GRADE: 6-8

REPORTING RELATIONSHIPS

Position Reports To: Loan Operations Manager Positions Supervised: N/A

POSITION PURPOSE

Provides portfolio management and lending support through performance of specific duties in the loan department with the goal of improving overall management and growth in the Bank loan portfolio. Adheres to Core Values and promotes Value Driven Culture at all times. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act (BSA).

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Answer phones, greet walk-in customers, emails.
• Perform post-closing follow up including but not limited to, uploading appraisal and environmental reports/reviews, insurance, Credit Authorization with policy exceptions, order tax service, log all GL funds, received, process invoices, and upload documents to electronic system.
• Maintain borrowing base lines of credit to include weekly advance and pay-downs along with monitoring seasonal draw down lines of credit (Nogales).
• Monitor and complete review of daily reports.
• Monitor and process paid loan reports, and log in accordance to established controls, prior to releasing liens or collateral instruments.
• Prepare collateral releases, mail paid notes, box up paid loan files.
• Monitor and maintain the loan collateral tickler system for pending collateral perfection items.
• Assist Servicers with UCC continuations, document/fund/board CD/PRA/HELOC loans.
• Process postal/interoffice mail.
• Provide support to loan processors, servicers, credit analysts and loan officers, as needed.
• Adhere to Core Values and promote Value Driven Culture at all times.
• Comply with the Bank Secrecy Act policies and procedures, including attendance at annual training, as directed by the Bank Secrecy Act Officer.
• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS AND REQUIREMENTS

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION/CERTIFICATION: GED or high school diploma required.

EXPERIENCE REQUIRED: One - three years’ related experience.

REQUIRED KNOWLEDGE: Knowledge of consumer and commercial lending preferred.

SKILLS/ABILITIES: Excellent problem resolution, audit, customer service (direct customer contact) and communication skills are necessary. Strong organizational and mathematical skills are required. Must be accurate, detail oriented and have ability to multi-task.

ADVANCEMENT REQUIREMENTS

To advance in this position, an individual must be able to perform each essential duty satisfactorily, as determined by manager/supervisor. Time in position and ability to perform job duties with minimal to no supervision is necessary.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Finger/Hand Dexterity: Employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and reach with hands or arms.

Talking: Must frequently convey detailed or important information, instructions, or ideas accurately, loudly, and/or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents, products, or to operate machinery.

Physical Strength: Sedentary work; sitting most of the time. May occasionally be required to stoop, kneel, crouch, or crawl and must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

Noise level in the work environment is usually quiet; frequent interruptions during the day; average office environment regarding temperature and lighting, occasional need to work off-site or outdoors; some city, or state travel may be required.

MENTAL DEMANDS

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

CHARACTERISTICS: Positive attitude; Must be self-motivated and able to function independently in a multi-task environment while also taking direction and working as part of a team. Must possess a high level of integrity, recognizing the need for discretion and confidentiality. Must be able to tactfully handle all situations and remain impartial. A collaborative work style is required.