Scheduling Coordinator

As an organization, 1st Choice Cabinetry is committed to growing the capabilities of our people. We are building a community where you can work with a diverse group of individuals and together, we can explore new ways of thinking and expand on our individual capabilities. We are dedicated to being a community where employees feel a sense of belonging and are valued for their contributions and the perspectives that they bring.

1st Choice Cabinetry is a cabinet company that champions Customer Service. We are an organization that believes if you treat your employees with care and Respect, they will treat our customers the same way. We constantly are Evolving as an organization and are looking for talent that matches our customer-centric organization with the growth mindset to join our family. Through all this, we work hard so we like to have Fun as well. If you thrive on delivering excellent Customer Service, Evolving, are Respectful, like to have Fun, and want to join a company where you can make a valuable impact, look no further than 1st Choice Cabinetry.

1st Choice Cabinetry offers a variety of family-friendly benefits including:

• Flexible Working Hours
• 401k plan
• Medical, Dental, and Vision Coverage
• Paid time off
• Vacation
• Sick
• Paid Holidays
• Short Term and Long-Term Disability coverage
• Optional Life insurance enhancements
• Accident & Critical Illness plans
• Growth and career paths

If you are looking for an organization that values our employees and values culture and relationships, look no further than the job description below.

Position summary:

Manage the scheduling and completion of the installation of projects after-sale is finalized by the Sales Designer. Interact with customers to schedule installation of cabinetry and provide information in response to inquiries about products and services and handle and resolve complaints. Coordinate completion of warranty repairs.

Essential Functions:

• Communicate with Operations, Customers, and sales Designers to meet installation deadlines.
• Schedule cabinetry installation for customers.
• Understand details of warranties in order to explain them to customers.
• Schedule warranty repairs.
• Schedule punch list completion.
• Communicate with builders, homeowners, sales designers, vendors, installers, service technicians, field supervisors, and others as necessary, to resolve customer problems and follow through to resolution.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, and obtain details of complaints.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Other duties as assigned.

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Maximum attention to detail and analytical thinking.
• Orientation on the research of additional information independently.
• Ability to organize workload taking full responsibility for what you do.
• Ability to provide information clearly and shortly.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Attributes:

• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning-The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Recognition-The ability to identify and understand the speech of another person.
• Speech Clarity-The ability to speak clearly so others can understand you.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.
• Written Expression-The ability to communicate information and ideas in writing so others will understand.
• Information Ordering-The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Experience and Education:

• Passion for sharing knowledge.
• High School Diploma (or GED or High School Equivalence Certificate)
• At least one year of related experience

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Project scheduling: 3 years (Required)

Ability to Relocate:

• Raleigh, NC 27604: Relocate before starting work (Required)

Work Location: In person

Salary : $20