Client Service Representative / Dispatcher

Are you a highly organized and service-oriented professional who thrives in a fast-paced environment? 1st Choice Heating & Cooling is looking for a Client Service Representative / Dispatcher to join our team. In this role, you will be the central point of contact for our clients and service team, ensuring that operations run smoothly and efficiently. If you excel in client service, have experience in dispatching within the home services industry, and are skilled in managing schedules and people, we want to hear from you!   Key Responsibilities : Client & Service Management : Provide outstanding service to our clients, ensuring all inquiries, service requests, and follow-ups are handled professionally and efficiently. Dispatch & Scheduling : Assign and schedule technicians for service calls, optimizing routes and response times to ensure efficiency. Team Coordination : Work closely with technicians, management, and clients to ensure seamless communication and workflow. Problem Solving : Handle scheduling conflicts, urgent service requests, and unexpected changes with a proactive and solution-focused mindset. Technology & Software Usage : Utilize Microsoft Office Suite, Microsoft Teams, and dispatching software to manage schedules, communicate with technicians, and track work orders. After-Hours Monitoring : Be available to oversee and monitor scheduling activity outside standard business hours as needed. Administrative Support : Maintain accurate records, process client requests, and ensure compliance with company policies. Organization & Efficiency : Maintain a well-organized, detail-oriented approach to managing multiple priorities in a high-energy environment. Qualifications & Experience : Client Service Expertise : Proven experience in a client service or client-facing role, preferably in the home services industry (HVAC, plumbing, electrical, etc.). Dispatching Knowledge : Experience in dispatching and scheduling technicians for service calls. People Management : Ability to effectively coordinate and manage service teams with strong interpersonal and leadership skills. Tech-Savvy : Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and Microsoft Teams. Familiarity with service dispatching software is a plus. Strong Organizational Skills : Ability to multitask, prioritize, and remain composed under pressure. Adaptability & Initiative : Quick-thinking problem solver with a “can-do” attitude, ready to step up when needed. Commitment to Excellence : Willing to put in extra time when necessary to ensure high-quality service. Compensation & Benefits : Competitive Pay : Comprehensive and based on experience. Health & Dental Insurance : Available after 60 days of employment. Paid Time Off (PTO) : Begins after 90 days of employment. Professional Growth : Work in a dynamic, fast-paced environment with opportunities for development and advancement. Powered by JazzHR