What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at The Thielmann Group?
Job Description :
Company Overview : Thielmann Group has been a trusted name in Milwaukee Area HVAC since 1929, and still promises the same 5-star customer service with every interaction. With 3 locations and still growing, Thielmann Group has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits such as monthly team-building exercises, an engaging team environment, and great company culture, Thielmann Group is searching for the next stellar HVAC professional to join our growing team.
Responsibilities
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician's progress.
Competencies for Success
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
