What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at The Thielmann Group?
Job Description:
Company Overview: Thielmann Group has been a trusted name in Milwaukee Area HVAC since 1929, and still promises the same 5-star customer service with every interaction. With 3 locations and still growing, Thielmann Group has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits such as monthly team-building exercises, an engaging team environment, and great company culture, Thielmann Group is searching for the next stellar HVAC professional to join our growing team.
Responsibilities
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Competencies for Success
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
#ZR
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
