Consumer Lending Representative

Job Title: Loan Center Representative

Status: Full Time and Part Time

Location: East Alton, Illinois

Salary: $17.00

Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/1st-midamerica-cu-employee-benefits-at-a-glance-2025.pdf

About Us:

1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Loan Center Representative.

Job Summary:

We are seeking a Loan Center Representative to assist consumer loan applicants with their applications submitted online and by telephone. Provides clerical and administrative support to process and close member loans via DocuSign.

Key Responsibilities:

• Maintain online and telephone loan applications in a timely and accurate manner.
• Contact applicants as needed for various matters including loan decisions.
• Provide excellent member service and resolve inquiries.
• Promote products and services to meet member needs.
• Ensure compliance with policies and regulations.

Qualifications:

• High school diploma or equivalent; High School Internships also available
• Customer service experience is a plus.
• Strong communication skills and attention to detail.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth.
• Supportive team environment.

Schedule:

• Monday – Friday 8:00 AM – 6:00 PM
• Saturday Hours 8:00 AM – 1:00 PM
• Full Time Employees have a 40-hour work week within the hours listed above.
• Part Time Employees have a 20-25 hour work week within the hours listed above.

Disclaimer: Must be able to work and travel to different credit union locations as determined by management.

1st MidAmerica is an Equal Opportunity Employer.