Business Process & Operations Analyst

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Neurological Surgery is currently seeking a full time Business Process & Operations Analyst to work in Miami, FL. The Business Process & Operations Analyst provides planning, project management, data analytics and operational support for system wide operational initiatives. Key responsibilities of this role include data analytics, creation of materials/content for executive leadership and overall communications support. This job assists in the development and evaluation of strategic and operational plans and evaluates programs for conformance to the overall goals and objectives of the organization. CORE JOB FUNCTIONS Performs data analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining. Supports and contributes to business analytics projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives. Uses statistical methods, modeling, analytical methodologies, and data analysis to develop and deploy tools including dashboards, infographics, reports, and models to inform and support decision-making. Mines, processes, and analyzes internal and external data using KPIs, business results, industry sources, competitor intelligence, and customer information. Develops a good understanding of the business's model, objectives, issues, and challenges by interacting and collaborating with users and stakeholders. Assesses and documents business requirements, makes priority recommendations, and advises on business options, risks, and costs. Produces reports and visualizations that provide easy to understand information required for decision making. Researches, analyzes, and recommends changes to business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. Facilitates or assist with the delivery of training to impacted business units. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s Degree in relevant field Experience: Minimum 2 years of relevant experience Knowledge, Skills and Attitudes: Ability to exercise sound judgment in making critical decisions. Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Ability to work independently and/or in a collaborative environment. Ability to communicate effectively in both oral and written form. Ability to maintain effective interpersonal relationships. Proficiency in computer software (i.e. Microsoft Office) DEPARTMENT ADDENDUM Department Specific Functions • The business process & operations analyst position will report directly into the Department of Neurosurgery and support departmental initiatives and functions, as well as clinical and administrative leadership within Neurosurgery • Excels in data management, analysis and visualization of clinical and financial data, including patient visit level, surgical case volumes, billing and utilization data; develops innovative reporting tools to help provide transparency for key decision-making • Resourceful in learning new systems and functionalities, including ad-hoc report building and management of work queues within the EHR and Business Intelligence systems • Supports the clinical operation as needed, including working directly with clinicians, liaising with patients, management of concierge programs within the department and responding to in-basket messages • Manages all Press Ganey / Patient Experience data and provides suggestions to leadership on process improvements • Oversees key performance indicators for the department, follows-up as needed with clinical teams to ensure progress is being made towards targets • Develops adhoc reports and works on a tight deadline to support projects, budget processes and leadership deadlines • Summarizes data appropriately for key senior level audiences • Participates in project-based efforts as needed by the leadership team • Updating of on-call schedules for the department in QGENDA and SPOK/SMARTWEB (ONCALL) • Management of Department provider profiles in Kryuus • Management of departmental information including the HUB application • Distribution of provider reports for compliance on encounter completion and closing of in-basket messages • Distribution of missed charge opportunities • Assist and serve as key contact for surplus, IT, Telecomm, CANON and facilities as needed • Responsible for processing reimbursements and reconciling charges when needed • Assist with any other tasks as determined necessary #ED-LI1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H9 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.