What are the responsibilities and job description for the Office Coordinator - Dispatch and Customer Service position at 201 Service?
Office Coordinator - Dispatch and Customer Service
Overview:
We are seeking a proactive and organized Office Coordinator for our towing and recovery company to manage dispatch operations, customer service, and the overall maintenance of our office environment. The successful candidate will play a critical role in ensuring operational efficiency, customer satisfaction, and a well-organized office space. This role requires a combination of administrative excellence, effective communication skills, and a commitment to maintaining a supportive and efficient work environment.
Key Responsibilities:
- Office Coordination and Maintenance: Oversee the day-to-day operations of the office, ensuring a clean, organized, and productive workspace. Responsible for maintaining office supplies, equipment, and inventory, ensuring that all necessary materials are readily available for the team.
- Dispatch Management: Efficiently handle service calls, utilizing dispatch software to assign and schedule tow trucks. Monitor service progress to guarantee timely and effective responses to customer needs.
- Customer Service Excellence: Serve as the primary point of contact for customer inquiries, concerns, and feedback. Deliver empathetic support, resolving issues to achieve customer satisfaction and loyalty.
- Record Keeping: Maintain detailed records of dispatch activities, customer interactions, and inventory of office supplies, using industry-standard software to ensure accuracy and accessibility.
- Team Communication: Facilitate clear and timely communication between customers, tow truck operators, and management, ensuring all parties are informed of job statuses and operational updates.
- Problem Resolution: Address and resolve challenges efficiently, applying critical thinking and customer-focused solutions to maintain service quality and operational flow.
Qualifications:
- Proven experience in office administration, dispatch, or customer service, with a demonstrated ability to manage office logistics and customer relations effectively.
- Strong organizational skills, capable of managing multiple priorities in a dynamic, fast-paced environment.
- Excellent communication abilities, both verbal and written, with a focus on providing outstanding customer service.
- Proficiency in using office management and dispatch software (e.g., Towbook), as well as Microsoft Office Suite.
- A proactive approach to problem-solving, with a knack for identifying and addressing issues before they escalate.
- High school diploma or equivalent required; further education or certification in office management, customer service, or related fields is preferred.
- Flexibility to work in various shifts, including evenings and weekends, according to business needs.
What We Offer:
- Competitive salary and benefits package, reflective of experience and qualifications.
- Opportunity to work in a dynamic, supportive environment that values your contributions and is dedicated to personal and professional growth.
- The chance to play a pivotal role in the operational excellence and customer satisfaction of a leading towing and recovery service provider.
- Vacation Pay
- Holiday Pay
- Ongoing employee training & development
- Employee Discount
- Paid Training and Certification
- Company Outings
Since 1984, 201 Service has been built around providing quality services to our customers based on our honesty and integrity. At 201 Service safety is a priority. 201 Service is a drug-free workplace and requires a background check and drug test prior to employment. It's a great time to join our company.
Apply Today!
