Product Coordinator/Customer Service Associate

Island Institute is hiring a Product Coordinator/Customer Service Associate to join our Archipelago team. Archipelago is Island Institute's retail store and fine arts gallery, located in Rockland, Maine. This full-time benefit-eligible temporary position (through December 31, 2025) offers a dynamic blend of behind-the-scenes inventory management and front-line customer service. This position is responsible for overseeing the store's inventory while also serving as a Customer Service Associate to shoppers in a unique made-in-Maine shop and gallery setting. Over 250 artists, crafters, and authors from 15 different islands and the coast of Maine are represented in the store.
Typical schedule: Tuesday-Saturday. https://thearchipelago.net

Qualifications:

• High School diploma or equivalent required; undergraduate degree or relatable experience preferred.
• A high level of proficiency with computer-based systems; familiarity with inventory management and Excel a plus.
• Excellent communication skills and a high level of customer service orientation.
• Enthusiastic energy level, patience, initiative, honesty and the ability to multi-task when tasks are demanding.
• Must work well in team environment and with other departments.
• Must have keen attention to detail, accuracy in tasks, and ability to complete repetitive tasks thoroughly and accurately.
• Must be available to work on some weekends, evenings and holidays, especially during busy periods including summer months and the holiday season.
• Photography experience is a plus but not required.

Essential Functions:

Inventory & Product Management:

• Receive inventory: enter data into POS, price and grid items, print tags, and prepare items for the sales floor.
• Write product descriptions, prepare items for the website, and create gallery wall labels for new fine art pieces.
• Perform inventory adjustments including vendor checkouts, returns, and other updates.
• Manage vendor check requests and coordinate with the Finance team.
• Prepare for and participate in the annual inventory count, including reconciliation and reporting.

Sales Floor & Customer Support:

• Provide outstanding customer service on the sales floor.
• Cover during high-traffic periods, including weekends, lunch hours, and events.

Online Store & Wholesale Fulfillment:

• Photograph products and develop collateral for the website.
• Process and ship web orders (at least twice weekly).
• Close the POS web register and report sales to the Finance team.
• Fulfill wholesale orders for Island Institute publications.

Ordering & Reporting:

• Monitor and reorder inventory as needed; manage the store’s book section and displays.
• Generate monthly consignment and sales reports.
• Support events such as Art Walks/First Fridays during the season.

What we offer:

• A benefits program to include health, dental, vision, company provided life insurance, and a 403b plan.
• A generous paid time off policy.
• 12 paid holidays and 2 paid floating holidays.
• Island Institute membership benefits.
• Discount at Island Institute’s Archipelago retail store.

Job Types: Full-time, Temporary

Pay: From $20.61 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $21