Luggage Truck Driver - Denver (Seasonal Part Time April to October 2025)

Purpose

Rocky Mountaineer (RM) is the world’s largest privately owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes.  We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company.   

Reporting to the Glenwood Springs or Denver Guest Experience Manager, the Luggage Truck Driver provides support for the Guest Experience team, specifically the Destinations Team.

This role is responsible for providing excellence in guest satisfaction through indirect service to guests at various destinations. The primary purpose of this position is to deliver luggage handling services to ensure all guest luggage is safely organized onboard a truck for transfer between destinations. The Luggage Truck Driver is a problem-solving champion, empowered to make decisions on behalf of the company. This position is deemed Safety Alert since regular access to an active railway area is required. The Luggage Truck Driver is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment. 

Key Areas of Accountability 

• Work as part of the Guest Experience team to prepare, organize, oversee, and execute the daily luggage operations to provide world-class service to guests and to deliver on RM’s brand promise enabling the creation of life-changing experiences.

• Perform safe tagging, sorting, counting, scanning, loading, unloading, and delivery of guest luggage to stations, hotels, and Guest Centers

• Prepare luggage reports and assist with misdirected luggage 

• Assist with station/siding traffic flow as required by guiding motor coaches, luggage trucks and directing guests and public 

• Communicate regularly and effectively with Destinations teams to coordinate luggage movement 

• Prepare supplies and scanning equipment for daily operations  

• Drive delivery box truck safely and lawfully on highways and local streets

• Report on daily delivery status to dispatcher and supervisors 

• Keep vehicles, ramp areas, and equipment clean and orderly 

• Perform daily vehicle inspections 

• Adheres to strict safety and quality standards 

Safety and Security 

• Adhere to Rocky Mountaineer’s safety and security standards so that safety hazards and concerns are mitigated/reduced for guests, team members, and partners 

Qualifications

Education/Certifications/Knowledge

• High School Diploma or GED equivalency preferred 

• Valid U.S. Driver’s License and a clean driving record 

• Experience in tourism, hospitality, and/or customer service desired  

Skills & Attributes

• Demonstrate a polished presence.

• Professional communication skills, both verbal and written 

• Ability to multitask and take initiative 

• Ability to work independently and as part of a team 

• Demonstrate a professional, accountable, and responsible work ethic  

• Ability to perform basic math calculations 

• Excellent customer service, communication, and interpersonal skills required 

• Energetic, motivated, hardworking, and committed to guest service.

• Follow company appearance guidelines

• Maintain a positive and upbeat attitude, even in heavy traffic and unusual driving conditions 

• Ability to handle difficult scenarios and conversations in a calm, consistent, and professional manner 

• Highly organized with strong attention to detail 

• Ability to adapt to new technology and learn various platforms 

Work Environment/Physical Requirement  

• Schedule includes early mornings and evenings as per train arrival/departure schedules. Overtime may be required for irregular operations or delays.

• Require work in a variety of weather conditions and possible extreme temperatures above 100 degrees Fahrenheit 

• Require work in a Safety Alert environment including railway tracks, moving trains, and other vehicles 

• Ability to safely lift 50 - 80 pounds and to repeatedly carry and safely load and unload luggage into a transport truck  

• Must be entitled to work in the United States for the full duration of the operating season (April-November)

Eligible Benefits

All team members regularly working less than 30 hours per week will be eligible for these benefits: 

• Rocky Mountaineer is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.
• Business travel accident insurance and business travel emergency medical insurance
• Vacation time, sick time, and company holiday pay
• 401(k) plan (employee contributions only)
• Two annual complimentary rail pass (beginning your 2nd season)
• Friends and family rail tickets and packages discount
• Seasonal wage increases
• Growth opportunities
• Fun and inclusive team environment 

Salary

Hourly wage: $24.00 USD/hour

We use E-Verify as part of our hiring practices to comply with having a lawful workforce.

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodations during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

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This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements. 

Salary : $24