What are the responsibilities and job description for the Samsung Field Operations Service Coordinator position at 2020 Companies, Inc.?
Job Type:
RegularWork Location:
Samsung Electronics America - Ridgefield Park, NJ 07660Overview:
2020 Companies is now hiring a Field Operations Service Coordinator representing our client, Samsung Electronics America.
The Field Operations Service Coordinator will provide administrative support to work being completed by Samsung Field Service Technicians. This position will deliver backend support, help to manage retailer visits and compliance, submit invoices, and manage tickets with outside service partners with the goal of expediting repairs for Samsung customers and partners.
What's in it for you?
Receive competitive hourly rate starting at $30.00, paid weekly
Hybrid work at Samsung Electronics America office in Ridgefield Park, NJ
Next day pay on-demand with DailyPay
Health/Dental/Vision benefits
401K Program, with match
Paid Time Off
Paid Holidays
$30 Mobile Reimbursement
Scholarship opportunities, for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients
Job Description:
Admin Support Role & Responsibilities
Create daily, weekly, and monthly internal/external reports, via Excel and PowerPoint
Develop and maintain Service Technician scorecards
Service Visit Compliance & Management
Ensure Service Technicians maintain establish cadence and visit protocols
Ticket management
Review and mange pending service tickets
Daily review to identify and help expedite/facilitate repairs for any abnormal, aging, or escalation tickets
Validate and optimize routes to pull forward aging tickets and schedule dealer visits
Complaint and issue follow up, revisit schedule
Claims Management/Billing
Audit warranty claims, all expenses and confirm amounts with servicers
Submit invoices to management system and confirm approvals and payment
Qualifications:
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office including Excel and Power Point
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Salary : $30
