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Senior Director, Retail Channel Operations - Home Entertainment

Samsung Electronics Perú
Ridgefield, NJ Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/18/2025

Senior Director, Retail Channel Operations - Home Entertainment

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Apply remote type On-site locations 85 Challenger Rd., Ridgefield Park, NJ, USA time type Full time posted on Posted 2 Days Ago time left to apply End Date : February 3, 2025 (18 days left to apply) job requisition id R99135

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. We’ve grown into one of THE most recognized global brands, pushing beyond the limits of today’s technology to provide groundbreaking connected experiences across our large portfolio of products and services.

Role and Responsibilities

The Senior Director of Channel Operations leads a team responsible for planning, implementing, and maintaining Samsung’s portfolio presence across US retail. This includes how the Samsung brand appears in-store, how the indirect sales teams in retail advocate and represent our products and services, and how we maximize our partnerships with US retailers to achieve sellout goals.

This leader will work closely with internal stakeholders and retail channel partners to drive brand preference and conversion across 5,500 stores in the US. Responsible for the day-to-day leadership and management of the LOB Channel Operations team within the Retail Division, including fulfillment, maintenance, and upkeep, budget, reporting, and schedule review.

Position Objective

  • Gain leadership alignment and execute SEA Retail GTM plans within channel partner’s retail stores.
  • Support all product launches and promotional activities.
  • Bring bold and innovative thinking to continuously improve Samsung brand experiences.
  • Lead Samsung placement planning to optimize sales for each LOB product category across retail locations.
  • Uphold Samsung brand standards as you prepare retail merchandising and display plans.
  • Digital content implementation (on device digital in-store signage).
  • Outline the channel training strategy and work with cross-functional partners.
  • Partner with 3rd Party Labor agencies and field leaders to leverage brand / product campaigns.
  • Synthesize insights from qualitative and quantitative data points.
  • Evangelizing the Samsung LOB vision and mission.
  • Lead a visible and high-performing Channel Operations team.

Skills and Qualifications

Minimum Qualifications

  • A Bachelor's Degree with 12 years of retail leadership experience.
  • Experience in customer experience design and knowledge of retail tech.
  • Strong leader with strategic business management skills.
  • Results-oriented and possess versatile communication styles.
  • Ability to manage and develop teams effectively.
  • Approximately 25% travel expected.
  • Desired Characteristics :

  • Constantly curious, leading by example.
  • A passionate customer advocate.
  • Demonstrated experience in executive presentations.
  • Self-starter with a high level of energy and motivation.
  • Strong leadership presence.
  • Challenges the status quo and drives innovation.
  • At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities.

    Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

    Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

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