Senior Director, Channel Operations - Digital Appliances

Senior Director, Channel Operations - Digital Appliances

Position Summary

Make sure to apply with all the requested information, as laid out in the job overview below.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. Our passion for innovation has been the common thread throughout our history. We’ve grown into one of the most recognized global brands, pushing beyond the limits of today’s technology to provide groundbreaking connected experiences across our large portfolio of products and services.

Role and Responsibilities

The Senior Director of Channel Operations leads a team responsible for planning, implementing, and maintaining Samsung’s portfolio presence across US retail. This includes how the Samsung brand appears in-store, how the indirect sales teams in retail advocate and represent our products and services, and how we maximize our partnerships with US retailers to achieve sellout goals and drive success and growth.

This leader will work closely with internal stakeholders and retail channel partners to drive brand preference and conversion across 5,500 stores in the US. Responsible for the day-to-day leadership and management of the LOB Channel Operations team within the Retail Division, including fulfillment, maintenance and upkeep, budget, reporting, and schedule review. Accountable for managing and leading change and improvement and developing a high-performing team aligned to the highest standards of planning and execution.

Position Objective

• Gain leadership alignment and execute SEA Retail GTM plans within channel partner’s retail stores.
• Support all product launches and promotional activities, including ONE Launch, and key drive times.
• Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment.
• Lead Samsung placement planning to optimize sales for each LOB product category across retail locations.
• Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities as well as shopper, consumer, and retail insights.
• Digital content implementation (on device digital in-store signage).
• Outline the channel training strategy, work with cross-functional partners to develop a training plan and field team (MSMs) to execute HE retail training initiatives.
• Partner with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand / product campaigns and insights at retail.
• Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs, and identify optimization opportunities for future launch improvements.
• Evangelize the Samsung LOB vision and mission.
• Lead a visible and high-performing Channel Operations team.

Skills and Qualifications

Minimum Qualifications

Desired Characteristics :

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities.

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

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