ERP Support Specialist

Position Summary 

The ERP Support Specialist is responsible for providing daily support and training to employees on the organization's Enterprise Resource Planning (ERP) system. This includes assisting with ERP-related projects, resolving system problems, managing escalations with the ERP support vendor, and performing other duties related to ERP system maintenance and support. A key objective of this role is to proactively address and resolve issues internally to reduce the number of vendor support hours required for daily support tasks. This position reports to the CIO. 

Job Responsibilities 

• Provide daily support to employees for ERP system issues and inquiries. 

• Assist with ERP-related projects, including system updates, enhancements, and integrations. 

• Resolve problems and discrepancies within the ERP system to ensure optimal performance. 

• Manage escalated issues with the ERP support vendor to ensure timely resolution. 

• Develop and maintain ERP-related documentation, including user guides and standard operating procedures. 

• Deliver training sessions and workshops to ensure employees are proficient with the ERP system. 

• Monitor ERP system performance, troubleshoot issues, and implement improvements. 

• Collaborate with stakeholders to gather and address user feedback for system improvements. 

• Support data management tasks, including cleanup and maintenance of ERP-related databases. 

• Perform routine maintenance and ensure compliance with best practices for data integrity and security. 

• Work independently to organize, prioritize, and complete assigned tasks efficiently. 

• Other duties as assigned. 

Required Experience and Qualifications: 

• Bachelor’s degree in a related field or equivalent experience and 5 years of related experience. 

• Hands-on experience with ERP systems (Microsoft Dynamics GP). 

• Strong problem-solving, diagnostic, and analytical skills. 

• Excellent verbal and written communication skills. 

• Ability to explain complex technical concepts to non-technical users. 

• Experience with vendor management and issue escalation. 

• Strong teamwork skills with the ability to work with minimal supervision. 

• Familiarity with documentation best practices and knowledge base maintenance.  

Who we are! 

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade! 

Our Mission 

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle. 

Our Vision 

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. 

Core Cultural Competencies 

We do it right 

• We pride ourselves on our integrity and expertise. We don’t cut corners. 

• You perform job responsibilities safely, efficiently, and thoroughly all day, every day. 

• You conduct yourself professionally, ethically, and honestly. 

• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company. 

• You are on time and preplan time off. 

• You produce a quality product. 

We are customer driven 

• Our number one concern is our customers and our long-term relationships with them prove our dedication. 

• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner. 

• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and following instructions from management. 

We focus on growth 

• We are dedicated to growing the company and our employees. 

• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. 

• You seek out new assignments and assume additional duties. 

• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.). 

We solve problems 

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable. 

• You efficiently and thoroughly complete assignments. 

• You perform work assignments independently. 

• You propose new ideas and find better ways of doing things. 

We get it done 

• We are efficient, reliable and no nonsense. We work hard, but we also play hard. 

• You follow through on commitments in a timely way. 

• You produce easily understandable and accurate reports that meet customer and/or Company expectations. 

• You actively listen. You seek advice and help as appropriate. 

• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.). 

We build strong relationships 

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family.  We collaborate with each other and our customers. 

• You collaborate to create the best solutions for each other and our customers. 

• You build strong relationships within the team, across RESA departments and locations and with customers and vendors. 

Additional Information 

Travel:  Up to 25% 

Location: Houston, TX 

Physical Demands: Rarely lifts up to 25lbs. Position sits completing computer and phone work.  

Compensation: $103,188.00 to $144,463.00 USD

Relocation:  No Relocation 

Benefits: Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus.  

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.  

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. 

Salary : $103,188 - $144,463