Front Desk Associate

Job Title: Front Office Associate

Location: 207 Small Engine Repair, LLC. - Small Engine Repair Shop
Job Type: Full-Time

About Us: At 207 Small Engine Repair, LLC. we are a family-run engine repair shop that takes pride in delivering top-notch service to our valued customers. We specialize in small engine sales, repairs and maintenance, offering a wide variety of machines including but not limited to: push mowers, riding mowers, zero turns, snowblowers, generators, weed trimmers, chainsaws, leaf blowers, etc. We are an Authorized Dealership for Toro & Echo and are an Authorized Repair Center for Kawasaki, Briggs & Stratton, Kohler & More. Our goal is to provide a warm, welcoming environment for both customers and employees. We value integrity, quality work, and a strong sense of teamwork.

We are looking for a Front Office Associate who can thrive in a fun, fast-paced, and family-oriented atmosphere while maintaining a high level of professionalism. We do have all employees sign an NDA. You will play a key role in ensuring smooth operations and excellent customer service. If you’re responsible, self-sufficient, and have a positive attitude, we’d love to hear from you!

Key Responsibilities:

• Customer Service Excellence:
• Greet customers warmly and assist them in a friendly, professional, and patient manner.
• Answer customer inquiries via phone, text message and in person, providing information about services, pricing, and repair timelines.
• Handle customer complaints or concerns promptly, effectively, and with kindness.
• Process customer payments and provide receipts for services rendered.
• Administrative Support:
• Schedule appointments for repairs, maintenance and pickup & delivery, keeping the calendar organized and updated.
• Maintain accurate records of all customer interactions, invoices, and service history.
• Manage incoming repair requests and provide estimates based on shop capabilities and timelines (Mechanics will work up quotes, you would have to explain to the customer how much for repairs, options and a very brief explanation of what is needed for repairs).
• Communication & Coordination:
• Coordinate with repair technicians to ensure smooth workflow and effective communication between front office and shop staff.
• Keep customers informed about the status of their repairs, including any delays or changes to the timeline.
• Ensure that all paperwork is completed accurately and in a timely manner.
• General Office Duties:
• Perform routine office tasks such as filing, scanning, and organizing documentation.
• Help with the cleaning and organization of the front office space.
• Assist with any ad-hoc tasks as needed, always ensuring high attention to detail.

Ideal Candidate Traits:

• Reliability: Consistently arrive on time and fulfill job responsibilities. Dependable in all situations.
• Self-Sufficiency: Capable of working independently and managing tasks without requiring constant supervision.
• Customer-Centered: Demonstrates patience and kindness with customers, ensuring they feel heard and valued.
• Task-Oriented: Strong organizational skills with the ability to prioritize tasks effectively in a busy environment.
• Patience & Kindness: Ability to remain calm and approachable, especially in challenging situations with customers.
• Good Communication Skills: Clear and professional communication, both in person and over the phone, is essential.
• Tech-Savvy: Comfortable with computers, a good bit of texting and basic office software, able to learn new systems quickly.
• Team Player: Enjoys working in a collaborative, family-oriented environment and is willing to pitch in wherever needed.
• Attention to Detail: Accuracy is important—both in handling paperwork and in customer interactions.

Why Work With Us?

• Family-Friendly Atmosphere: We pride ourselves on having a close-knit team where everyone is valued, and we genuinely care about each other’s well-being. We also love dogs and we have a yellow lab in the office with us every day.
• Positive Environment: Our team is fun, supportive, and motivated to help each other succeed.
• Opportunities for Growth: As a small business, there are opportunities for you to grow with us, develop new skills, and take on additional responsibilities.
• Work-Life Balance: We understand the importance of balance and strive to create a flexible work environment.

Requirements:

• High school diploma or equivalent, college degree.
• Previous customer service experience is a must, particularly in an office or retail environment.
• Experience with basic office tools (cellphone, computer, email, etc.).
• Ability to lift up to 45lbs (occasional task if we need you to help unload a small push mower or equivalent).
• A positive, can-do attitude and willingness to learn.

If you are someone who enjoys working in a family environment, loves helping people, and is ready to contribute to a growing, energetic team, we’d love to meet you!

To Apply: Please submit your resume and a brief cover letter explaining why you’d be a great fit for our team to 207smallenginerepair@gmail.com - Please do not stop by in person as we are very busy and are not able to do in person interviews on the spot.

We look forward to hearing from you!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Work Location: In person

Salary : $18 - $23