Customer Service Ops Analyst

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: The Opportunity Global Business Services (GBS) within the Abbott Rapid Diagnostics Division (ARDx) has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization, and data analytics. GBS fosters a collaborative, team-focused and winning environment where employees are accountable and encouraged to develop themselves.   The Customer Service Ops Analyst is responsible for data gathering, visualization, process modeling and financial analysis actions that ensure the Customer Service Ops team’s business needs are met in coordination with Commercial business objectives.    What You'll Do Carries out duties in compliance with established business policies and procedures. Demonstrates commitment to the development, implementation, and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies. Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices. Responsibility to understand and maintain awareness of the quality practices and systems. Map existing processes to identify inefficiencies and potential areas for improvement.  Collect and analyze data from various sources (internal systems, market research, customer feedback) and create clear and impactful reports and dashboards.  Assist in Project Support and Data Analysis. Analyze financial data to provide insights for financial decision-making.  Review and improve analytics processes, methods, and tools to increase efficiency, accuracy, and performance.  Analysis of trends and Gross Margin impacts and Value Creation.  Work as needed with internal departments to collect data, develop, and implement strategies.  Maintain required knowledge of all Abbott Systems including, but not limited to, SAP, Esker, Agile, Metro, and SharePoint, PowerBI and Excel to accurately provide information to all inquiries and follow business guidelines.  Understanding of business processes, key performance indicators (KPIs), and industry trends.  Prepares reporting presentations with month end, quarterly and any adhoc financial business requests, trending, and data analysis.  Maintains strict confidentiality and safeguards sensitive information. Required Qualifications Bachelor's Degree preferred with 3 years of operations, process improvement or quality experience or High School Diploma and 7 years experience Excellent attention to detail, well-organized, highly accountable, and self-motivated. Excellent analytical insight, prioritization, and problem-solving skills. Experience presenting and analyzing large quantities of data with strong spreadsheet and database query experience (e.g. Power BI). Comfortable working in a fast-paced environment with limited guidance. Self-motivated, action-oriented individual with the perseverance to push high-value projects through to completion.  Developed time-management and priority-setting skills required to work in an often ambiguous and constantly changing business environment.  Demonstrated ability to succinctly present complex analysis to all levels within the organization.  Advanced experience in Excel and proficiency with Microsoft Office Suite (Outlook, Access, Word, Excel, PowerPoint) required.  Preferred Qualifications Advanced experience with SAP preferred.  Power BI experience preferred Experience with Process Mapping preferred.  Functional knowledge of Finance, Customer Service or Supply Chain End to End Processes required. WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: Training and career development, with onboarding programs for new employees and tuition assistance. Financial security through competitive compensation, incentives, and retirement plans. Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs. Paid time off. 401(k) retirement savings with a generous company match. The stability of a company with a record of strong financial performance and a history of being actively involved in local communities. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. The base pay for this position is $50,000.00 – $100,000.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: RMDx Rapid and Molecular Diagnostics LOCATION: United States > Orlando : 30 S. Keller Road ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

Salary : $50,000