What are the responsibilities and job description for the PC Network Support Technical 2 position at 22nd Century Technologies, Inc.?
Title: PC Network Support Technical 2
Location: Magna UT, 84044
Duration: 12 Months
Shift Timings: Normal Business Hours Mon – Fri
Salary: $20-25/hr. on W2 with benefits
Job Description:
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Location: Magna UT, 84044
Duration: 12 Months
Shift Timings: Normal Business Hours Mon – Fri
Salary: $20-25/hr. on W2 with benefits
Job Description:
- Enterprise Services organization is seeking a PC Network Tech 2 at the Magna, UT location with possible intermittent work at the Copper Crossing location. The selected candidates primary focus will be Windows administration support and enclave compliance activities.
- Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards. Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities. Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.
- Provide technical support for computers; install, troubleshoot, service, and repair PCs, related software, peripherals and associated networks.
- Connect clients, servers, and terminals to existing data networks.
- Assist InfoSec with DFARS, CMMC compliance responsibilities.
- Setup, maintenance, compliance and vulnerability remediation for off-network and lab environments
- Rack and stack workstations and provide server application support as directed by server team
- Provide Windows systems management.
- Perform root cause analysis for complex issues.
- Ability to create accurate and clear documentation and diagrams of environments, ticket resolutions and technical solutions
- Work with software vendors to support third party applications.
- Provide technical hardware or software support above and beyond the Tier1/2 support vendor and educate users as needed.
- Monitors ticket queues to ensure SLAs are met.
- Previous experience supporting user and manufacturing hardware, software, etc. in an enterprise environment
- Ability to work independently; appropriately escalate issues and roadblocks to leadership.
- Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
- Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
- Master unfamiliar information, tasks, and situations quickly and effectively.
- Excellent communication skills, written and verbal.
- Customer and detail oriented and possess good decision-making ability.
- Previous experience supporting end user devices, Windows OS, hardware, software, printers and peripherals in an enterprise environment >500 devices.
- Ability to manage multiple priorities and time-sensitive mission critical needs.
- Must have understanding and experience configuring user and computer accounts in Active Directory
- Strong troubleshooting abilities.
- Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
- Understanding of networking principles (such as the OSI model).
- Ability to lift equipment weighing up to 40 pounds.
- Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
- Associate's degree with 3 years of relevant experience OR a High School Diploma/GED with 5 years of relevant experience.
- CompTIA A , or Network , or Security certification
- Experience using ServiceNow in an enterprise environment
- Experience supporting VMware VDI (Virtual Desktop Infrastructure).
- Cross-platform experience (i.e. Windows, Linux, Solaris, OSX, UNIX, etc.)
- Familiar with OT/ICS segregation principles and techniques
- Understanding of enterprise-level storage concepts to include all commonly used RAID-levels.
- Experience with engineering applications.
- Investigate information, network, and communication needs of users, and make recommendations regarding software and hardware purchases
- Comments for Suppliers: Authorized up to hr.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $20 - $25
