Training Manager

COMPANY OVERVIEW

We are a full-service, employee-owned, experiential caterer and hospitality group, committed to creating remarkable experiences for our clients while fostering a collaborative, engaged, and empowered workforce.

JOB SUMMARY

As the Training Manager, this individual will effectively develop and implement training programs driven by a passion for delivering exceptional service in the hospitality industry. The ideal candidate will be knowledgeable in catering operations, creating and delivering engaging training programs, and can effectively uphold standards while being able to cultivate a positive working environment.

SKILLS & QUALIFICATIONS

• A genuine passion for events, food, and beverages.
• Track record of designing, delivering, and evaluating training programs, ideally within the hospitality industry.
• Strong knowledge of catering operations, food safety, service standards and event planning.
• Excellent attention to detail and ability to effectively communicate service standards to enhance employee performance.
• The ability to work effectively with other departments within the catering company to ensure that all staff are aligned with the company's goals for service excellence.
• Understanding of health, safety, and regulatory standards specific to the catering industry
• Three (3) to five (5) years of related experience and / or training. A degree in Hospitality Management, Human Resources or related fields can be beneficial
• Experience in working in a computer environment utilizing Microsoft Word, Excel, and PowerPoint
• Managers Food Handler's Certification required within 30 days of hire date.

Exceptional Customer Service : A passion for providing outstanding experience and a commitment to delivering exceptional service, even in high-pressure situations.

Interpersonal Skills : Ability to build rapport, establish trust, and create a positive and supportive learning environment.

Empathy : Understanding and addressing the needs and concerns of catering staff, who often work under pressure and interact directly with guests.

Problem-Solving : The ability to identify and resolve training challenges effectively, considering the unique demands of the catering industry and the importance of creating memorable guest experiences.

Adaptability : Flexibility to adapt to changing priorities and work demands, such as last-minute event changes or staffing shortages.

PRICE RANGE

28 to $31 per hour, depending on level experience.

BENEFITS & PERKS

We are proud to be a 100% employee-owned company! Join our team and enjoy the benefits of a team that is invested in each other, where we measure success not only through the growth of our business, but the cultivation and growth of our people. Other benefits also include group health benefits, paid life insurance and AD&D, competitive pay, paid vacation and sick time, holiday pay, 401k retirement plan. Let's Grow Together!

READY TO JOIN US?

If you are ready to take your career to the next level and join a team of creative, energetic, passionate and dedicated people, apply today!

Salary : $28 - $31