Desktop Support Analyst

Located in Salt Lake City, UT

Onsite (TBD on days)

9 month contract (full time hours)

$39/hr pay

Duties and Responsibilities Time Spent

• Provide customer-facing end-user support that includes: Install and configure desktops, laptops, mobile devices, and associated peripherals and related software
• Perform Break-Fix, Desk-side Support, Desktop/Laptop Refreshes, etc…
• Provide onsite technical assistance to End Users
• Manage incident queue and ensure tickets are resolved/closed within defined service level agreement (SLA); Respond to end-user requests for updates on incident status and promptly follow up as needed
• Provide support for Zebra label printers, RF 9000 series barcode scanning and WT41N0 barcode scanning devices
• Onboard and offboard users (collect hardware, remove permissions, etc)
• Record all hardware inventory moves in Inventory Master, and perform routine audits to ensure Inventory Master integrity; Process all equipment new purchases and replacements complying with departmental policy
• Collaborate on cross-functionals team providing support to Windows and Mac equipment
• Diagnose and resolve unique problems associated with application software and operating systems; Determine the source of problems and classify their level, priority and nature 10%
• Ensure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
• Create and/or maintain clear documentation pertaining to the desktop environment
• Provide remote support for all DC facilities as required

Qualifications

• Experience required in technical support and customer service
• Experience with enterprise-wide OS/application refresh projects (Desired)
• Experienced in supporting standard enterprise applications, such as Anti-virus/malware client, Microsoft Office/Outlook, VPN, etc.
• Experienced in support of RF scan guns, printers, tablets, and mobile devices in an enterprise setting (Desired)
• Experience working in a team-oriented, collaborative environment
• Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook
• Experience supporting Active Directory and SCCM 3 Years Zebra and laser printer basic repair and troubleshooting (Desired)
• Power Shell and environmental scripting
• Experience in warehouse operations, including the flow of materials from inbound receipt to outbound shipping (Desired)

Recruiter