What are the responsibilities and job description for the Help Desk Technician position at 24 Seven Talent?
24 Seven, a leading global staffing provider based in New York is looking for an internal Help Desk Technician to support remote staff. This position will report to the Director of I.T.
*Ideal candidate will report to the Melville, NY office at least once per week.*
Position Responsibility:
Function at multiple capacities, remotely, in a first level technical support role to internal users and users in external office locations
Diagnose, troubleshoot, resolve or escalate workstation problems in a competent and professional manner.
Support all end users with CRM application requests/issues
Install, troubleshoot, and prepare computer hardware and software for all employees.
Diagnose, troubleshoot and escalate local and remote office LAN issues.
Maintain support requests within the corporate ticketing system
Required Skills
Knowledge of MS Office, Outlook, Acrobat, Antivirus Software
Self-motivated and energetic
Ability to quickly diagnose problems and effectively communicate solutions in a user-friendly language.
Exceptional customer service and phone skills.
Excellent problem solver
One year of IT experience in a technical support or break/fix role.
Familiarity with Windows and Mac OS
Strong customer service experience and / or skills
Ability to lift 25-30lbs
Pluses
Windows 10/11 & Mac OS familiarity / experience
Familiarity with Zoom
Office365 Admin
Positive attitude / Willingness to learn
Experience working with remote users
In person or call center technical support
A certification
Salary DOE $45-55K
Benefits
PTO
401K option
Full time remote / telecommuting
Salary : $45,000 - $55,000
