What are the responsibilities and job description for the IT Help Desk Support Technician position at MSEDP?
Helpdesk Support
Established Long Island MSP looking for an experienced, energetic and positive Helpdesk Technician.
MSEDP is a Managed Service Provider, servicing Long Island and the Tri-state area. We are looking for someone who is not just 'smart and gets things done', but also has the personality and professionalism that will fit into our companies’ environment. The ideal candidate will be calm under pressure. You must be able to make our clients feel comfortable, even during high-pressure technical issues. We pride ourselves on friendly, compassionate communication with our end users.
During a normal day, this person will be an in-house help-desk support technician. While in house this person is expected to answer incoming tickets quickly and efficiently via our ticketing system. It is possible that this person will also be used to go on-site to install, repair, or configure devices. This person is responsible for being punctual and courteous while keeping their work well documented and resolving client issues as fast as possible.
Skills and abilities required for consideration:
- 1-3 Years professionally working in the IT field, preferably for an MSP.
- 1 or more of the following certs A , Net , Sec or Equivalent (Candidate will be required to achieve certification within 3 months of hire)
- Positive and outgoing personality.
- Good communications skills a must.
- Experienced using a ticketing system to manage tickets.
- Windows 10/11 configuration, troubleshooting, and installation
- Active Directory basic knowledge (Users, Groups and O/U’s).
- Experience with email protocols, configurations, and terms that include but are not limited to: POP, IMAP, Exchange, MX, DNS, Outlook, PST, Profiles, SPAM, Phishing
- Experience with MS365 migrations, configurations, setup and administration is a plus.
- Basic knowledge of networking devices including: Firewalls, Routers, Access Points, WiFi, Switches.
- Network Troubleshooting Knowledge
- Vendor Knowledge is a plus: SonicWALL, Datto, ConnectWise, Kaseya.
- Basic to intermediate Cyber Security Knowledge.
- Ability to lift up to 50lbs, climb ladders, and install cabling if required.
- Ability to travel to the tristate area as needed.
Immediate Position Available
Schedule:
- Monday to Friday 8:30-5:30 (1 Hour Break)
Salary: Based on experience. Travel Time, Mileage and Expenses to and from clients are paid by the employer.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Helpdesk: 1 year (Required)
Work Location: In person
Salary : $45,000 - $55,000