What are the responsibilities and job description for the IT Support Technician position at H2M?
H2M architects engineers, a multidiscipline architectural, engineering, and environmental consulting firm has an opening for an IT Support Technician in our Melville, NY office. This person will be responsible for installing, maintaining, testing, and repairing computer systems, networks, and components. They will utilize basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the H2M community.
Job Responsibilities
- Provides technical application and related IT support for company-wide software applications, which includes testing, troubleshooting and / or analysis.
- Install, configure, and maintain software applications.
- Performs routine preventive maintenance on systems software, applications, hardware, networking, and communications.
- Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
- Assists with the installation, configuration and maintenance of computers, workstations and / or other related equipment and devices.
- Assists with the implementation of technology projects with moderate scope and impact.
- Provides individual instruction and / or training to users on new or updated technologies.
- Maintains and updates record keeping systems and billing information; may document projects and update and maintain user instructions.
- Assists with tracking inventory of computer equipment hardware, tools and supplies.
- Performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and / or systems errors.
- Assists with the review, evaluation and recommendation of solutions related to hardware and software acquisitions and / or network updates.
- Assists with research and development initiatives and in the implementation of new technologies.
- Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and / or systems.
- Assists with the evaluation and comparison of potential new software applications.
- Performs miscellaneous job-related duties as assigned
Education and Qualifications
The salary range for this role is $24 - $34 / hour.
The employment offer may deviate from this published range based on a variety of factors, including but not limited to, experience, specialty, knowledge, education, geography and / or related certifications - not related to any applicant's characteristics protected by local, state or federal law.
Note : The salary or hourly rate indicated does not include other forms of compensation or benefits.
Pushing boundaries, redefining design.
About H2M :
While we have grown into a large firm over the past 90 plus years, we remain dedicated to preserving our small company connections. It is our intention to always stand as one H2M with a mission that is built around :
At H2M, we're more than just the services we provide. We are a team of over 500 professionals with the knowledge, ability, and desire to create something truly impressive. When we ask for the best of you, it is right to ask for the best of the company. Your growth is our growth. Your success is our success. We are in this mission together, so let's see it through together.
Our Benefits
H2M continuously strives to provide our employees and their families a comprehensive benefit experience surrounding their physical and financial well-being. We offer healthcare and wellness benefits, 401(k) retirement savings with up to 6% employer matching contributions with 100% vesting schedule, annual and spot bonus performance programs, flexibility and paid time off. We also offer tuition assistance for continuing education & professional licensure, student loan debt repayment program, technology allowance and excellent professional development programs that are custom designed for employees at all levels. H2M continually supports their employees through different Employee Resource Groups, such as Diversity and Inclusion, Sustainability, Women's Initiative and Young Professionals.
Equal Opportunity
H2M is proud to be an equal opportunity workplace committed to equal employment opportunity regardless of race, creed, color, religion, ancestry, sex, age, national origin, marital status, citizenship status, physical or mental disability, sexual orientation, gender identity and / or expression, genetic information, pregnancy status, childbirth, related health conditions or reproductive decisions, status as a protected veteran or any other characteristics protected by Federal, State or local law. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.
Come for the job, stay for the challenge!
www.h2m.com
EOE / M / F / D / V
Other details
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Salary : $24 - $34
