Order Processing Associate

Key Responsibilities

1. Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
2. Answer phones in a timely and efficient manner in a high call volume support setting.
3. Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
4. Maintain a level of accuracy and efficiency both as a department and individually.

The ideal candidate will have one to three years of customer service experience and basic computer skills including MS office 2000 or later including Word, Excel and Outlook.