What are the responsibilities and job description for the CSR - Customer Service Representative position at 247 DAYCARE?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a collaborative spirit, and the ability to analyze customer needs effectively. Multilingual candidates are encouraged to apply as we serve a diverse clientele.
Responsibilities
- Respond promptly to customer inquiries through various channels including phone, email, and chat.
- Provide accurate information regarding products and services while ensuring a high level of customer satisfaction.
- Collaborate with sales teams to identify opportunities for upselling and cross-selling.
- Maintain detailed records of customer interactions and transactions using computerized systems.
- Perform data entry tasks accurately and efficiently to keep customer information up-to-date.
- Analyze customer feedback and trends to improve service delivery.
- Assist in resolving complaints or concerns by identifying the root cause and providing appropriate solutions.
- Work closely with other departments to ensure seamless service delivery.
Qualifications
- Previous experience in a call center or client services environment is preferred.
- Strong computer skills with proficiency in data entry and using various software applications.
- Excellent verbal and written communication skills in English; multilingual abilities are a plus.
- Ability to work collaboratively within a team while also being self-motivated.
- Strong analytical skills with attention to detail to assess customer needs effectively.
- A positive attitude with a commitment to providing outstanding customer service.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Join our team today and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $18.76 - $21.82 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Greensboro, NC 27405 (Preferred)
Work Location: In person
Salary : $19 - $22