What are the responsibilities and job description for the Front Desk Agent Reservations (Remote) position at 2Bros Services?
About the job Front Desk Agent Reservations (Remote)
Job Summary
We are seeking a professional Front Desk Agent to join our team at a hotel / resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and representing the establishment with a positive attitude.
Responsibilities
- Greet guests upon arrival and check them in / out efficiently
- Answer phone calls and direct them appropriately
- Assist guests with inquiries and provide information about hotel services and amenities
- Handle reservations and cancellations accurately
- Process payments and maintain guest accounts
- Ensure the lobby area is clean and presentable
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements
