What are the responsibilities and job description for the Front Desk Agent Reservations position at 2Bros Services?
Job Summary
We are seeking a professional Front Desk Agent to join our team at a hotel / resort. The ideal candidate will be the first point of contact for guests providing exceptional customer service and representing the establishment with a positive attitude.
Responsibilities
- Greet guests upon arrival and check them in / out efficiently
- Answer phone calls and direct them appropriately
- Assist guests with inquiries and provide information about hotel services and amenities
- Handle reservations and cancellations accurately
- Process payments and maintain guest accounts
- Ensure the lobby area is clean and presentable
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements
