Senior IT Operations Engineer

Were are  looking for a Senior IT Operations Engineer to help shape our

all-in-one privacy solution and join our mission to show the world that

protecting your privacy online can be simple.

The Opportunity

In  this role, your primary responsibility will be to provide exceptional

IT and infrastructure support for all team members. You will work

closely with team members of all levels to ensure smooth operations and

contribute to the organizations overall success.

You will have  the opportunity to take ownership and be responsible for areas that  significantly impact DuckDuckGos internal infrastructure and

continuously improve and maintain them over time. This will involve core

service administration (e.g., Exchange, Entra, Office365, etc),

building processes and procedures for new services (e.g., MDM), account

management responsibilities (including single sign-on (SSO)

implementation, provisioning and de-provisioning of accounts), and

managing permissions, ensuring everything is secure.

You will  join your colleagues in an on-call rotation in which you will triage and  resolve team member support requests as they arise. Your creativity and

ability to find innovative solutions will be highly valued. You will

have the opportunity to create playbooks and documentation to streamline

these requests, and build on automations that enhance the experience

for the team and expedite their work.

You will be expected to  review and evaluate standard procedures and practices related to team  member support, identifying areas of improvement and implementing  changes that enhance efficiency and effectiveness.

This role and

team are vital to ensuring members of DuckDuckGo have the necessary

support and resources to perform their roles effectively and

efficiently.

What you will bring

Ability to lead and collaborate on high-impact and complex projects from proposal through post-mortem.

Critical thinking skills to wrangle vague problems, propose innovative

solutions, and execute them with a strong focus on metrics.

Significant experience (>

7 years) in IT operations in a medium to

large organization (500 ), preferably in a remote work environment.

Experience administering and supporting cloud and SaaS applications such as Office 365.

Experience deploying and administrating Azure Active Directory / Entra,

SSO, and configurations for new service providers / deployments from the

IDP. Experience deploying and managing device management (MDM) systems for desktop and mobile.

Ability to troubleshoot on macOS, Windows, Linux, iPhone, Android, and Office 365 remotely. Basic familiarity with Linux sysadmin utilities.

Passion for process improvement, keen attention to detail, and a strong

desire to be responsive, proactive, and efficient in addressing support

tickets.