Inside Sales/Customer Service - Water Well Industry

2M Company is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com ) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor (no homeowners). We are known in our local markets as having quality service, long-term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly traded company on the NASDAQ stock market under the symbol FELE.

Join the 2M team where you are valued, treated well, and part of a respected, winning organization!

GENERAL DESCRIPTION OF POSITION

Responsible for supporting customers by providing technical product assistance and quotes. Support outside sales staff with product availability and pricing. Work as part of a team that shares many cross functional office duties to support the distribution process of providing the Premiere Water System, Waste water and excavation in our local market.

DUTIES AND RESPONSIBILITIES

• Provides professional-level support to customers on product information related to functionality, performance and price
• Collects information and feedback from the customer related to requirements, concerns and/or complaints
• As applicable manages the order process in a professional manner
• Recommends product and service that effectively meet customer needs
• Assists customers and other sales professionals with pricing requests
• Provides accurate information for documenting customer orders
• Applies advanced level product knowledge to assist customers
• Accurately processes payments for purchases
• Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed
• Greets incoming customers in a professional and timely manner.
• Answers incoming sales calls via telephone, written inquiries, and facsimile requests
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers
• Pulls orders, moves inventory, and receives orders from vendors; including loading and off-loading inventory
• Performs other related duties as needed

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Warehouse distribution: 1 year (Preferred)
• Distribution Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• irrigation, pumps, or water well: 1 year (Preferred)

Ability to Relocate:

• Idaho Falls, ID 83402: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25