What are the responsibilities and job description for the Order Fulfillment Specialist position at 2N Systems?

Job Summary

As an Order Fulfillment Specialist , you will oversee and manage the complete process, from customer orders being placed to the products being delivered to the customer. You will also work closely with the sale executive and customer regarding manage each order and project.

This is not a remote position.

About 2NSystems :

We are an industry leader for data center and critical facility systems, products, and turnkey services. We ensure mission-critical facilities are properly powered, cooled, monitored, and protected. We operate on a nationwide scale, providing industry leading products, services, and project management to customers across the US.Our mission is to simplify and strengthen the complete lifecycle of critical infrastructure. Our core values are the strength of our business.

Responsibilities :

Manage sales inquiries with discretion and judgment, ensuring customer satisfaction.
Update CRM with customer information and create deals for the sales team.
Obtain pricing and quotes from vendors, manage project registrations and securing special pricing.
Check and provide product availability to customers during quoting and after order receipt.
Create estimates and proposals, collaborating with the sales team on distribution.
Process orders accurately and track them in Zoho, providing updates to customers and team members.
Handle professional correspondence and maintain an organized email filing system.
Assist in developing department systems and procedures, maintaining professionalism with sensitive issues.
Review and coordinate customer orders, ensuring accuracy and timely fulfillment.
Send tracking updates to customers and maintain up-to-date records of orders and shipping information.
Respond promptly to customer and internal inquiries regarding order status and shipping.
Collaborate with other departments as needed and ensure timely vendor billing.
Post and monitor vendor bills, resolving discrepancies and handling returns and credits.
Post sales invoices accurately, ensuring alignment with vendor bills and customer POs.
Close Billing Operations Management (BOM) after completion of billing and invoicing.
Handle customized billing, including sales tax, POs, shipping addresses, and discounts.
Perform other duties as assigned by management.

Qualifications :

High school diploma

Strong attention to detail and time management.

Ability to communicate well though various channels such as email or telephone.

Accurately key in alpha and numeric data.

Ability to handle multiple priorities simultaneously in a fast-paced environment.

Ability to act professionally with customers and resolve issues.

Physical demands and work environment :

Sitting : Much of the workday will be spent seated at a desk, working on a computer, and performing administrative tasks.

Typing and Data Entry : Proficiency in typing and data entry is essential, requiring repetitive motions of the hands and wrists.

Using Office Equipment : Operating office equipment such as computers, printers, scanners, and photocopiers may be required.

Phone Communication : Answering phones, making calls, and participating in conference calls may necessitate prolonged periods of speaking and listening.

Occasional Standing and Walking : While the primary role is sedentary, there may be occasional tasks that require standing and walking within the office environment.

Collaborative Space : Interaction with colleagues, supervisors, and clients is encouraged in designated collaborative areas.

Standard Work Hours : The job typically follows standard office hours, Monday through Friday, with occasional flexibility based on business needs. This is a in office position.

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Order Fulfillment Specialist

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