Helpdesk Technician

Job Description

Job Description

Salary :

Helpdesk Technician I-II

Montgomery, Alabama

Job Title :

Helpdesk Technician I-II

Location :

Maxwell AFB, Gunter Annex, Montgomery, AL

Field Assistance Service (FAS) Program

Must have an ACTIVE Secret-Level clearance

Overview

3 Squared Technology Group is seeking a highly qualified Help Desk Technicians to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL. The FAS team is responsible for providing 24 / 7 / 365 Help Desk Support for the Air Force and Department of Defense.

3 Squared Technology Group will utilize the following posting to collect resumes to fill a myriad of different positions within the FAS Team. These positions will include Team Leads, Shift Leads, Trainers, Technicians and Managers. FAS Team members will be expected to work to support 24-hour operations including day, swing and mid shift work schedules.

RequiredQualifications :

• Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience.
• 2-4 Years of telephone customer service or help desk experience.
• Familiar with Ticketing Software (i.e. Remedy).
• Experience in providing technical support and troubleshooting network, desktop and / or systems hardware and software.
• Excellent communication, business analytical and problem-solving / trouble shooting skills.
• Effective Customer Service and management skills / capabilities ; including a demonstrated ability to work cross-functionally (internally) and / or externally.
• Strong English language skills (both written and verbal).
• Willing to work overtime, holidays and weekends when necessary.
• Must be a US Citizen, and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance.

Experience with one or more of the following programs is desired :

Essential duties and responsibilities include, but are not limited to :

Additional Information :

Company Benefits :

Competitive health care package, vision, and dental, training expense, competitive PTO and Holidays.

3 Squared Technology Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.