What are the responsibilities and job description for the Helpdesk Technician position at Troy University?
The Helpdesk Technician position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining PC equipment; providing support for a wide variety of software applications and completing requests for new service in a dynamic, high-paced environment; and relying on instructions and pre-established guidelines to perform various other job duties.
Minimum Qualifications
1. High school diploma or equivalent
2. Some combination of training and experience in PC technical support, OR one year of experience as a PC technician
3. Knowledge of commonly-used concepts, practices, and procedures for PC repair
Preferred Qualifications
2. Some combination of training and experience in PC technical support, OR one year of experience as a PC technician
3. Knowledge of commonly-used concepts, practices, and procedures for PC repair
1. Ability to perform work with a positive attitude and in a timely manner
2. Ability to work well in a team environment
2. Ability to work well in a team environment
