What are the responsibilities and job description for the Guest Services Representative position at 301 South Academy Management?
Job Description
Job Description
Description : POSITION SUMMARY :
The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
DUTIES AND RESPONSIBILITIES :
- Follows all established front desk procedures in carrying out assigned duties.
- Provides high level service while registering guests in a prompt, efficient and courteous manner.
- Handle guest accounts properly including posting of charges, and collection of payment. Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
- Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of surrounding area.
- Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
- Work closely with the housekeeping department to keep status of rooms current and up to date.
- Work with Bell staff to assist guests with requests as needed.
- Maintain bank with accuracy and security, close out at end of shift bank, balance and deposit.
- Ability to shift priorities and duties as directed by supervisor.
- Other duties as assigned.
Requirements : QUALIFICATIONS :
EDUCATION :
High School diploma, general education degree or international equivalent required.
EXPERIENCE :
PHYSICAL ABILITY :
