What are the responsibilities and job description for the Guest Services Representative position at Candlewood Suites Greenville NC?
Job Summary:
We are seeking a Guest Service Agent to join our team at a IHG hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.
Duties:
- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations over the phone, online, and in person
- Provide information about hotel services, amenities, and local attractions
- Operate the hotel phone system and transfer calls to appropriate departments
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in guest relations or hospitality management preferred
- Proficiency in multilingual communication is a plus
- Knowledge of front desk operations and hotel management software
- Familiarity with night audit procedures is advantageous
- Excellent phone etiquette and customer service skills
- Ability to handle stressful situations with professionalism and courtesy
This position offers an exciting opportunity to work in a dynamic hospitality environment. If you have a passion for delivering exceptional service to guests, we invite you to apply for the Guest Service Agent position with us.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Relocate:
- Greenville, NC 27834: Relocate before starting work (Required)
Work Location: In person
Salary : $12
