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Guest Services Representative

Candlewood Suites Greenville NC
Greenville, NC Full Time
POSTED ON 3/12/2025
AVAILABLE BEFORE 5/12/2025

Job Summary:
We are seeking a Guest Service Agent to join our team at a IHG hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.

Duties:
- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations over the phone, online, and in person
- Provide information about hotel services, amenities, and local attractions
- Operate the hotel phone system and transfer calls to appropriate departments
- Perform night audit duties as needed
- Maintain a clean and organized front desk area

Qualifications:
- Previous experience in guest relations or hospitality management preferred
- Proficiency in multilingual communication is a plus
- Knowledge of front desk operations and hotel management software
- Familiarity with night audit procedures is advantageous
- Excellent phone etiquette and customer service skills
- Ability to handle stressful situations with professionalism and courtesy

This position offers an exciting opportunity to work in a dynamic hospitality environment. If you have a passion for delivering exceptional service to guests, we invite you to apply for the Guest Service Agent position with us.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Morning shift

Ability to Relocate:

  • Greenville, NC 27834: Relocate before starting work (Required)

Work Location: In person

Salary : $12

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Job openings at Candlewood Suites Greenville NC

Candlewood Suites Greenville NC
Hired Organization Address Greenville, NC Full Time
Candlewoods Suites Greenville is an extended stay property ( 1 of 2 IHG extended stay brands), located right in the hear...

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