What are the responsibilities and job description for the Olive Ann Assistant General Manager position at 322 Hospitality Group?
About Us
The Olive Ann Hotel is a 79-room locally owned and operated boutique hotel in the heart of downtown Grand Forks. Firmly rooted in Grand Forks' legacy of aviation, The Olive Ann Hotel established a fresh benchmark for sophistication, top-tier service, and a refined experience. Our inspiration stems from the legacy of aviation pioneer Olive Ann Beech, known for her remarkable business acumen and her deep appreciation for art, beauty, and design. We carry forward her legacy with a penchant for delivering extraordinary experiences, paying homage to her extraordinary spirit.
The Olive Ann Hotel Mission Statement
Our mission is to create an unparalleled experience by fostering authentic connections and inspiring intentional service, leaving a lasting and memorable impression.
The Olive Ann Hotel Core Values
Excellence, Perseverance, Integrity, Collaboration
Job Description
The Assistant General Manager will be responsible for providing exceptional service to every guest while simultaneously maximizing hotel profitability. Furthermore, the Assistant General Manager will be responsible for ensuring that all hotel operations are performed professionally and adhere to the company's standards. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance
- Maximizing ADR and Occupancy
- Coordinating communications between Sales and Operating departments
- Motivating, coaching, and training department supervisors
- Understanding financial statements and budget, including staffing guidelines
- Controlling department head schedule, expenses, and implementing cost-saving strategies
- Guiding, developing, and / or implementing policies, procedures, and systems to improve business operations.
- Maintain high standards of personal appearance and grooming which include compliance with 322 Hospitality's dress code and wearing a nametag when working.
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Sales, and housekeeping departments. Communicate and / or correct deficiencies in these departments in conjunction with the supervisor on duty.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and hourly employees through the implementation of approved training programs. Participate in (at a minimum) bi-weekly one-on-ones with the Department Heads to facilitate personnel development.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- Maintain regular attendance in compliance with 322 Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Be in the public areas during peak times greeting guests and helping as needed.
- Maintain procedures for handling the hotel safety specifically regarding security and initiate a monthly safe audit.
- Ensure that all scheduled meetings take place on the property.
QUALIFICATIONS :
PI262028989
